Engine Shop Service Manager

Warren CAT•Midland, TX

19d

About The Position

The Service Manager manages and coordinates service operations strategies and activities within the Service Department. The role oversees daily department operations, staff and resources, budgeting, contamination control, safety initiatives, schedules, work in process, key performance indicators, and employee career and learning plans. The manager also participates in the service department’s on-call rotation. The position requires up to 10% travel and is safety sensitive.

Requirements

Bachelor’s degree and three years of experience; or five years of related experience and/or training; or an equivalent combination of education and experience.
Valid driver’s license and clean driving record.
Knowledge and experience in budgeting and cost/revenue projections.
Advanced knowledge of MS Excel, Word, Access, and PowerPoint.
Ability to occasionally lift and/or move up to 50 pounds.
Ability to stand, walk, and participate in meetings frequently throughout the workday, and to move continuously around a warehouse.
Ability to process paperwork and use office equipment, including a personal computer, phone, typewriter, and copiers.
Ability to communicate orally in person and by phone for a large portion of the day.
Normal or corrected vision sufficient to read documents and use standard computer terminals.
Physical strength and agility to withstand manual work involving light to moderately heavy materials or equipment.
Ability to travel up to 10%.

Responsibilities

Manage daily operations of the service department.
Coach staff and manage resources to achieve company goals for employee and customer satisfaction, market share, and profitability.
Manage the annual service department budgeting process.
Maintain Contamination Control standards in the service department.
Lead safety initiatives and be accountable for safety performance in the service department.
Confer with subordinate supervisory personnel and review staff reports and records to obtain information on ongoing work or projects and projected completion dates.
Maintain accurate schedules and up-to-date communication practices for all service work.
Manage work in process and key performance indicators for work orders, processes, and personnel, and be accountable for meeting performance goals.
Manage career paths and learning plans for departmental staff.
Participate in the service department’s on-call rotation.