Engagement Specialist
About The Position
The Engagement Specialist (Greeter) works in the Intake Unit at the ACS Nicholas Scoppetta Children's Center (NSCC), which provides children a temporary, supportive, structured living environment and helps prepare them to transition to placement or achieve permanency. The Intake Unit welcomes and orients children arriving at the Center. Engagement Specialists use a trauma-informed approach to create a welcoming environment, orient and engage children, receive and inventory their belongings for safe storage, and help them transition to assigned living or program spaces and later to foster care facilities. The role involves caring for and guiding children who may be dependent, neglected, traumatized, or emotionally disturbed. It also includes supervising children, supporting their daily needs and activities, communicating with the interdisciplinary team, and completing documentation related to admissions and departures. The selected candidate will be offered a salary between $44,545.00 and $51,227.00.
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described, or equivalent education and/or experience.
Responsibilities
- Oversee the care, development, and guidance of children at the Children’s Center.
- Create a welcoming, trauma-informed environment for children entering and exiting the Children’s Center.
- Ensure children entering and exiting the Children’s Center receive a welcome or transition kit.
- Conduct individual and group orientations to explain NSCC program expectations and support transitions to placement.
- Chaperone and/or transport youth to and from appointments, school, activities, court appearances, and other community-based activities.
- Monitor and supervise children in assigned areas, observe and report behavioral changes, and assist with personal hygiene when necessary.
- Inspect and inventory children’s property when they enter or depart the Children’s Center and when requested by administration.
- Communicate with and direct inquiries to other members of the interdisciplinary team to support comprehensive care.
- Answer phones, provide requested information, or direct inquiries to appropriate staff.
- Complete log entries, tracking sheets, incident reports, and other documentation related to youth admissions, departures, and releases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
