Engagement Specialist
About The Position
The Engagement Specialist works in the Intake Unit at the ACS Nicholas Scoppetta Children's Center (NSCC), helping create a welcoming, supportive, and trauma-informed environment for children as they arrive at and transition from the Center. The role includes orienting and engaging children, receiving and inventorying their belongings for safe storage, and supporting their transition to assigned living and program spaces or foster care facilities. The position also oversees the care, development, and guidance of children at the Center and supports their safety and well-being.
Requirements
- High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described, or equivalent education and/or experience.
- Follow a trauma-informed model of care when engaging children.
Responsibilities
- Oversee the care, development, and guidance of dependent, neglected, traumatized, and emotionally disturbed children at the Children’s Center.
- Create a welcoming, trauma-informed environment for children entering and exiting the Children’s Center.
- Ensure children entering and exiting the Center receive a welcome or transition kit.
- Conduct individual and group orientations to explain program expectations and support transitions to placement.
- Chaperone and/or transport youths to and from appointments, school, activities, court appearances, and other community-based activities.
- Monitor and supervise children in assigned areas, observe and report changes in behavior, and assist with personal hygiene when necessary.
- Inspect and inventory children’s property upon arrival and departure, and upon administrative request.
- Communicate with and direct inquiries to members of the interdisciplinary team to support comprehensive care.
- Answer phones, provide requested information, or direct inquiries to appropriate staff.
- Complete log entries, tracking sheets, incident reports, and other documentation related to youth admissions, exits, and releases.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
