Engagement Specialist of Call Center Behavioral Health
About The Position
Engagement Specialist of Call Center Behavioral Health is responsible for proactive and assertive outreach to behavioral health patients who are lost to care or at risk of disengagement. This role delivers patient-centered support by managing high-volume inbound and outbound calls, coordinating appointments, and ensuring smooth access to behavioral health services. The specialist communicates effectively with a diverse patient population using strong interpersonal and customer service skills, while adhering to organizational and job-specific standards. The position is primarily remote and supports Sun River Health’s mission to improve access to care for underserved communities.
Requirements
- High School Diploma or GED required
- Strong communication, organization, and multitasking skills
- Ability to make accurate, time-sensitive decisions in a fast-paced environment
- Demonstrated professionalism, dependability, and teamwork
Nice To Haves
- Bilingual in English and Spanish (preferred)
Responsibilities
- Conduct outreach to behavioral health patients who are lost to care or at risk of disengagement
- Manage inbound and outbound telephone calls efficiently and professionally
- Schedule, route, and manage patient appointments appropriately
- Provide accurate information and facilitate access to services in a patient-centered manner
- Communicate effectively with diverse populations using English and Spanish
- Maintain compliance with organizational policies, quality standards, and confidentiality requirements
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Professional Development, Education and Loan Assistance Benefit Programs
- Tuition Reimbursement Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
