Call Center Specialist

Northwest Human Services, Inc.•Salem, OR

1d•$19 - $29•Onsite

About The Position

As our friendly, courteous, and professional Call Center Specialist, you will be the first point of contact for patients, clients, and all others that call into our clinic. You will schedule patient appointments, accurately record insurance information, and verify patient demographic information in the NextGen Electronic Health Record software platform. Using your strong customer service skills and organizational knowledge, you will provide pertinent information to our callers, problem solve, and route phone calls to the appropriate staff as needed.

Requirements

High school diploma or equivalent
Proficient typing skills
Familiarity with computers
Strong interpersonal skills
Ability to work efficiently, responsibly, and independently in a fast-paced environment
Bilingual in English/Spanish

Responsibilities

Schedule patient appointments
Accurately record insurance information
Verify patient demographic information in the NextGen Electronic Health Record software platform
Provide pertinent information to callers
Problem solve
Route phone calls to the appropriate staff

Benefits

Medical insurance
Dental insurance
Vision insurance
Group Life insurance
Short-Term Disability insurance
Long-Term Disability insurance
403(b) retirement plan with 2% of employer contribution and up to 3% employer match
Flex Spending Account
PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
7/12 Paid Holidays a year + 2 paid floating holidays for full-time positions
Continuing Education & Training Benefits
Employee Healthy Living Program – Gym Membership & Smoking Cessation