Call Center Specialist

Pulmonary Associates of Richmond, Inc. • Richmond, VA

2d • Remote

About The Position

Pulmonary Associates of Richmond (PAR) is seeking an enthusiastic Call Center Specialist to answer all incoming phone calls for the practice. This position serves as the first point of contact for patients, family members, referring physicians and their staff, hospital staff, and other members of the community. Employees will work a set shift as determined by the supervisor. This is a remote position in Virginia, with occasional trips to the PAR office required.

Requirements

• High School Diploma or equivalent
• One year experience in a call center environment and/or in a medical practice is preferred.

Responsibilities

• Answer incoming calls promptly and while demonstrating excellent customer service skills.
• Listen and ask probing questions to determine the reason for the call and then handle the call accordingly.
• Schedule patient appointments for pulmonary and sleep.
• Obtain and enter accurate demographic information into Allscripts.
• Schedule appointment according to current policies.
• Inform caller of arrival time, items to bring to appointment, cancellation policy, etc.
• Disseminate patient questions and refills requests via EMR to the MA/provider.
• Provide basic information, guidance, and instructions to callers.
• Distribute consultations and enter MD Coder.
• Complete appointment requests are made online.
• Gather patient records for local hospital systems (Bon Secours and HCA).
• Assist with patient rescheduling as needed.
• Assist with EMR indexing of incoming documents when/if needed.
• Assist with EMR output queue when/if needed.
• Assist with scheduling faxed and electronic new patient referrals.
• Adhere to Pulmonary Associates’ standards of excellent customer service to patients, caregivers, providers, coworkers, and those outside of Pulmonary Associates always.
• Adhere to HIPAA policies and procedures to protect patient privacy and security.
• Perform other duties as assigned by provider, supervisor, or member of Administration.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending accounts
• Employee referral program
• Health insurance
• Critical Illness
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• WEEKLY PAY

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED