Call Center Specialist

TEKsystems • Gilbert, AZ

2d • $21 - $21 • Onsite

About The Position

This opportunity is with one of the largest mortgage lenders and servicers in the United States. The Performing Loan Consultant role offers a strong entry point into the mortgage and financial services industry, with clear pathways for long-term career growth. Many individuals in this role gain foundational experience and advance into leadership positions or transition into internal teams such as operations, compliance, or analytics based on performance.

Requirements

• Customer service experience with phone-based communication (call center experience preferred)
• Comfortable handling both inbound and outbound calls
• Ability to succeed in a performance-driven, fast-paced environment
• Basic technical proficiency (Windows, Microsoft Office, call documentation systems)
• High school diploma or equivalent
• Consistent employment history with minimal unexplained gaps
• Strong attendance record

Responsibilities

• Handle inbound and outbound customer calls
• Provide high-quality customer service in a fast-paced environment
• Accurately document interactions and navigate multiple systems
• Meet performance and productivity goals

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED