Call Center Specialist
About The Position
Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY. The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience.
Requirements
- High school diploma or GED required.
- Prior Customer Service experience necessary.
Nice To Haves
- Medical office and call center background preferred, but not mandatory.
Responsibilities
- Responds to all patient calls timely.
- Assists patients in understanding healthcare billing.
- Updates patient demographics.
- Updates patient insurance information.
- Makes billing/coding inquiries to other departments on the behalf of the patient.
- Explains self-pay payment guidelines/procedures.
- Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
