Call Center Specialist

BeMobile•Grand Forks, ND

1d•Onsite

About The Position

BeMobile is seeking a Call Center Specialist to join our Call Center team! In this role, you’ll play a vital part in driving sales success through proactive inbound and outbound interactions, handling customer inquiries, providing tailored solutions, generating leads, and creating meaningful connections that turn conversations into results.

Requirements

1-2 years of Retail or Wireless experience or relevant experience
Experience in troubleshooting and resolving complex customer issues (including escalations) and handling product Q&A
Experience handling inbound and outbound customer calls to achieve sales.
Ability to retain customers (keep in Verizon network)
Willingness to work in a commission-based environment
Excellent communication, collaboration, and interpersonal skills.
Exceptional time management skills.
Must be able to manage multiple tasks with proper attention to detail in each task.
Must be comfortable on the phone and doing customer outreach
Must have a reputation for exceeding expectations without constant oversight.
Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business.

Nice To Haves

1-2 years of call center or customer outreach experience preferred

Responsibilities

Effectively and proactively produce sales via the call center, via inbound and outbound customer interactions.
Handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed.
Complete a Sales Process while initiating calls to prospects and existing customers to present products or services, highlight features, and benefits.
Generate and maintain accurate records of leads from various campaigns, including calls, customer interactions, and sales orders.