Engagement Specialist, Advanced (IKC)
About The Position
The Engagement Specialist, Advanced (IKC) supports patient engagement and care coordination for CKD and ESKD patients. The role may involve more on-site clinic time for teammates focused on ESKD patients. Work includes facilitating CHE completion in nephrology offices or clinics, coordinating with Nurse Practitioners and clinics for in-person appointments, and arranging telehealth CHEs for patients who cannot be seen at a facility. The position also welcomes new patients, gathers concerns from existing patients, escalates concerns to an RN or Nurse Practitioner as appropriate, and works to reengage high-risk patients. The role may include mentoring and training new hires, leading special projects such as process improvement, covering for teammates on PTO, coaching teammates, and serving as a subject matter expert. Driving is expected according to patient focus: CKD-focused teammates may drive to nephrology offices 1–2 days per week, while ESKD-focused teammates may drive to dialysis clinics 3 days per week. Clinic travel may include locations up to two hours away. Overnight travel is less than once per quarter at the local leader’s discretion for training or team meetings. Nights and weekends may account for 0–10% of time, as needed and agreed upon with the leader. The posted wage range is $22.50–$30.50 per hour. Compensation depends on qualifications, skills, competencies, and experience. DaVita describes benefits including medical, dental, and vision coverage, a 401(k) match, paid time off, family resources, EAP counseling, Headspace access, backup child and elder care, maternity and paternity leave, and professional development programs. Benefits eligibility begins on the first day of the month following or coinciding with one month of continuous employment.
Requirements
- High school diploma required.
- At least 2 years of professional work experience required.
- Prior experience working in a customer service or patient-facing role required.
- Prior experience leading teams as a supervisor or special project lead required.
- Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook required.
- 2–4 years of experience.
Nice To Haves
- Prior experience in telephonic or high-volume outreach environments preferred.
- Prior experience in a healthcare setting preferred.
Responsibilities
- Facilitate CHE completion in nephrology offices or clinics as needed.
- Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
- Make outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling.
- Schedule at-home telehealth CHEs for patients outside DaVita facilities or unable to be seen at a facility.
- Welcome new patients to the program and collect new concerns from existing patients; escalate concerns to an RN or Nurse Practitioner as appropriate.
- Mentor and train new hires, lead special projects such as process improvement, cover for teammates on PTO, provide coaching to teammates, and serve as a subject matter expert.
- Proactively attempt to reengage high-risk patients to support RN reachability.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) match
- Paid time off
- PTO cash out
- Family resources
- EAP counseling sessions
- Headspace access
- Backup child and elder care
- Maternity and paternity leave
- Professional development programs and on-demand virtual leadership and development courses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
