Engagement Manager

CSG • US.MA.Remote, MA

7d • $86,159 - $137,851 • Remote

About The Position

The Engagement Manager manages multiple medium to large custom and/or SaaS implementations from initiation through completion. The role coordinates technical and non-technical stakeholders, provides delivery leadership and direction, and ensures projects are delivered on time, within scope and budget. The Engagement Manager facilitates effective communication, motivates cross-functional teams, fosters collaboration, contributes to continuous improvement, and mentors other project managers.

The role oversees end-to-end project delivery, establishes project governance and communication practices, and manages risks, issues, dependencies, decisions, changes, budgets, and resource forecasts. It also ensures project deliverables and documentation meet delivery standards and contributes to improving CSG’s Delivery practice and project delivery capabilities.

Requirements

• Bachelor’s degree or equivalent experience.
• 4+ years of experience managing software implementation or software development projects, including coordinating with clients and technical teams, managing dependencies, and delivering software-based outcomes.
• Strong understanding of project management principles, including scope, schedule, budget, risk, issue, dependency, change, and resource management.
• Experience creating project plans, budgets, resource forecasts, communication plans, status reporting, and governance materials.
• Experience facilitating workshops, meetings, and stakeholder forums with technical and non-technical audiences.
• Strong written and verbal communication, organization, stakeholder management, and problem-solving skills.
• Demonstrated ability to provide leadership and direction in a collaborative, cross-functional environment.
• Experience mentoring project managers or contributing to delivery process improvements.
• Ability to read, write, speak, and understand English in a business environment.

Responsibilities

• Manage multiple medium to large complexity projects end to end.
• Create or obtain approval for project initiation documents, delivery approaches, project success criteria, and materials supporting internal program reviews.
• Deliver projects within agreed scope, schedule, budget, and quality standards.
• Manage project risks, issues, dependencies, decisions, and changes; escalate and resolve concerns with appropriate account and delivery leaders.
• Select and apply appropriate delivery methods, tools, and governance practices.
• Facilitate project workshops, status meetings, stakeholder forums, and decision-making sessions.
• Create and execute communication plans and establish project infrastructure for effective information sharing and document management.
• Develop and contribute to project budgets and resource forecasts; track delivery performance against budget and forecast, and address variances.
• Coordinate technical and non-technical stakeholders to maintain alignment, accountability, and momentum throughout delivery.
• Ensure project deliverables and documentation are complete, accurate, and maintained in accordance with delivery standards.
• Contribute to initiatives that improve the Delivery practice and CSG’s project delivery capabilities.
• Mentor and support other project managers and contribute to a culture of continuous improvement.

Benefits

• Work from home.
• Employee Belonging Groups.
• Dental, medical, and vision healthcare.
• Paid vacation, volunteer, and holiday time off.
• Bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level