Engagement Manager

BlackLine

5d•$84,000 - $105,000•Hybrid

About The Position

Engagement Managers build client relationships during presales and delivery, assess customer needs, and develop plans to achieve them. They plan, manage, and complete successful BlackLine implementations, assessing situations, assigning work to team members, and resolving issues. The role manages customers, partners, and internal stakeholders; supports presales assessments; leads implementation projects; and serves as the main point of contact throughout engagements. It also oversees project plans, staffing, budgets, scope, timelines, risks, quality, and stakeholder communications, while identifying potential upsell opportunities. BlackLine describes its culture as kind, open, and accepting, with opportunities for professional development and inclusive affinity groups. The company uses a combination of virtual and in-person interactions. Candidates who live within a reasonable commute of an office are expected to work there at least three days per week. The salary range is $84,000–$105,000. Placement depends on relevant experience, skills, and geographic location. Eligible employees may also receive short- and long-term incentives and benefits and wellness plans.

Requirements

At least 3 years of experience in engagement management, project management, consulting services, or a professional services environment.
Bachelor's degree or equivalent work experience.
Project management experience in a revenue-driven environment, such as time-and-materials billing.
Demonstrated successful completion of complex enterprise-level client implementation projects.
Ability to balance multiple projects and stay on top of details.
Experience communicating and presenting to diverse groups and organizational levels.
Experience in the SaaS industry and/or software, including issues related to installation, configuration, troubleshooting, and support.
Experience with large-scale ERP systems, including SAP and Oracle.
Advanced knowledge or experience in accounting, audits, cash application, collections, financial services, software technology, the SaaS industry, or related areas.
Excellent communication and organizational skills, with strong attention to detail.
Effective problem-solving and conflict-resolution skills.
Ability to deliver high-impact results and world-class service while navigating challenging situations.
Ability to manage oneself and others under pressure and time-sensitive deadlines.
Ability to facilitate and harness cross-team collaboration with teams working in person and virtually.

Nice To Haves

2 years of experience in the cash application, collections, or accounting industry.
2 years of experience with BlackLine products.
PMP certification.
Proven results as an Engagement Manager or Project Manager.
Proficiency in MS Office and CRM or project management software.
Customer-oriented approach.
Sharp business acumen.
Excellent verbal and written communication abilities.

Responsibilities

Manage customers, partners, and internal stakeholders to achieve the best outcomes for customers and BlackLine.
Work with internal teams during presales to assess and approve project effort, products, solutions, and timing.
Manage customer and partner relationships throughout engagements and serve as the main point of contact between them and BlackLine teams.
Develop delivery strategies for large-scale partner implementation projects.
Create customer project plans that include budget information and resource requirements.
Lead, build, and motivate project teams to meet goals, responsibilities, and milestones.
Define project success criteria and communicate them to stakeholders.
Provide status updates across the organization.
Track and report project financials against estimates and resolve budget issues.
Manage changes to project scope, timeline, and budget.
Ensure projects and programs meet scope, schedule, budget, and quality standards.
Identify, manage, and mitigate project risks.
Act as the escalation point for customer or partner issues.
Identify potential upsells to increase revenue and build brand awareness.
Complete other project duties as assigned.