Engagement Manager

PAR Technology

2d•$80,000 - $90,000•Remote

About The Position

PAR Technology is seeking a highly organized, customer-focused Engagement Manager to lead delivery of PAR Restaurant portfolio implementations and ongoing app enhancements for customer brands. The role manages project execution, coordinates cross-functional teams, and helps customers realize value from Punchh solutions while maintaining timelines, scope, and quality standards. The Engagement Manager serves as the primary delivery lead during implementations and key initiatives, working with Customer Success, Product, Engineering, and partner teams to drive predictable, high-quality outcomes. The position owns end-to-end implementation and enhancement delivery for assigned customers, including project planning, customer communication, risk and issue management, cross-functional coordination, launch readiness, and post-launch support. The role also maintains project records, follows established delivery methods, contributes to process improvements, and uses AI tools to streamline planning, status reporting, and risk tracking. The position is remote in New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, or Illinois, and reports to the Manager, Engagement.

Requirements

3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment.
Experience managing multiple concurrent projects with defined scope and timelines.
Strong organizational and time-management skills with attention to detail.
Clear written and verbal communication skills for customer-facing interactions.
Ability to manage dependencies across multiple teams.
Proactive problem-solving skills and a structured approach to execution in a fast-paced, evolving environment.
Bachelor’s degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.

Nice To Haves

Exposure to restaurant, retail, loyalty, or marketing technology platforms.
Familiarity with POS ecosystems, payments, guest loyalty, APIs, and third-party integrations.
Experience with project management and collaboration tools such as Salesforce, Jira, Smartsheet, or Monday.
Understanding of implementation lifecycles, testing phases, and launch processes.
Project management training or certification such as PMP, CAPM, Scrum, or similar.

Responsibilities

Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
Develop and manage project plans, timelines, and milestones to support on-time delivery.
Track and manage project scope, risks, dependencies, and action items throughout the project lifecycle.
Coordinate internal and external resources for integrations, including POS, online ordering, CDP, and CRM.
Ensure deliverables meet PAR quality standards and client requirements.
Serve as the primary day-to-day contact and project owner for delivery-related activities.
Set clear expectations with customers about timelines, responsibilities, and dependencies.
Provide stakeholders with regular, proactive status updates, risks, and mitigation plans.
Support customers through requirements, strategy, testing, launch preparation, and go-live activities.
Partner with Technical Account Managers, Product, Engineering, Strategists, Execution Services, and Customer Success to align requirements and delivery plans.
Facilitate internal project reviews, standups, and readiness checkpoints.
Ensure smooth handoffs from Sales to delivery and from implementation to Customer Success.
Identify delivery risks early and drive mitigation plans.
Manage change requests and scope adjustments in accordance with internal processes.
Escalate issues to Senior/Enterprise Engagement Manager leadership when needed.
Drive readiness for UAT, production launch, and post-launch validation.
Ensure loyalty, ordering, payments, offers, messaging, and integrations are configured and tested successfully.
Support early adoption activities in partnership with Customer Success.
Follow established delivery methodologies, templates, and tools.
Contribute feedback to improve implementation processes, documentation, and tooling.
Maintain accurate project data in systems of record such as Salesforce, Jira, and Smartsheet.
Leverage AI tools to streamline project planning, status reporting, and risk tracking across PAR implementations.