Engagement Manager

Pogo Technologies, Inc.•New York, NY

About The Position

Pogo is hiring its first Engagement Manager to own client relationships from signed deal through partnership growth. The role serves as a trusted partner to enterprise clients, leading end-to-end research engagements and translating Pogo’s AI-powered platform into insights that inform business decisions. As a first-of-its-kind position, the Engagement Manager will establish delivery standards and develop a scalable client service model. The role owns the post-sale client lifecycle, including onboarding, study design, delivery, and expansion. It involves helping clients achieve rapid value and conduct more research with Pogo; scoping and configuring studies, reviewing AI-generated insights, and presenting findings to client executives; advising clients on strategic questions and research design; partnering with the go-to-market team on renewals and account expansion; communicating customer feedback to product and engineering teams; and creating playbooks, templates, and repeatable processes. This is a high-ownership role involving multiple simultaneous client engagements and work beyond standard 9-to-5 hours. Team members can build flexible schedules, and the company offers unlimited PTO with a minimum 20-day vacation policy.

Requirements

Likely 2–4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
Structured thinking and the ability to frame messy client problems clearly and design research approaches that ask the right questions.
Exceptional written and verbal communication skills, including the ability to present clearly and confidently and earn credibility with senior stakeholders.
High ownership and initiative in driving engagements forward.
Strong organization and the ability to manage multiple client engagements simultaneously.
A low-ego, collaborative approach focused on outcomes.
Ability to learn quickly and adapt to new clients, industries, and problem spaces.
Ability and willingness to use AI tools to improve research, synthesis, and outputs.

Nice To Haves

Experience with primary consumer research, qualitative or quantitative.

Responsibilities

Own the full post-sale client lifecycle, including onboarding, study design, delivery, and expansion.
Ensure clients achieve fast time-to-value and conduct more research using Pogo.
Lead research engagements end-to-end by scoping studies with clients, configuring studies in the platform, reviewing AI-generated insights, and debriefing findings with client executives.
Advise clients on strategic questions and design studies to generate the insights they need.
Partner with the go-to-market team on renewals and expansion, identifying ways to deepen client relationships and grow account revenue.
Represent the voice of the customer internally and share client feedback with product and engineering teams to help shape the product roadmap.
Build playbooks, templates, and repeatable processes to scale the client service model.
Manage multiple client engagements simultaneously.