Engagement Manager

Cube84

4d

About The Position

Engagement Manager Can you spot a revenue opportunity sitting inside a project that's already 80% delivered? Do you get as much energy from a well-run QBR as you do from closing a new SOW? Can you hold a PM accountable for a slipping RAID log and negotiate an MSA renewal in the same week? Then, our Engagement Manager role here at CUBE84 may interest you. In this gig, You turn happy clients into bigger contracts You're always scanning existing accounts for the next upsell, cross-sell, or team-extension opportunity — and you know the difference between a client who's ready for that conversation and one who isn't yet. You lead SOWs, RFP responses, and commercial pitches for account expansion, and you build relationships into new business units before anyone asks you to. You're the person the VP calls first You're the primary escalation point and trusted advisor for senior client stakeholders — Directors, VPs, sometimes the C-suite. You run the governance cadence that keeps everyone honest: MBRs, QBRs, and the kind of straight-talk that catches a retention risk three months before it becomes a lost account. You know exactly what the account is worth You own the commercial side of the relationship — margins, utilization, budget health — and you lead contract renewals, MSA negotiations, and pricing conversations without needing someone else to make the call. You run a tight ship across the whole portfolio You partner with PMs and Tech Leads to keep milestones, SLAs, and quality on track, and you don't let "we'll document it later" become a habit. You mandate and audit RAID logs, RACI, change control, and milestone tracking across every engagement, and you enforce a real change control gate — no scope, timeline, or budget shift moves without a documented impact assessment and sign-off. You standardize a portfolio-wide health scorecard and review it on a fixed cadence, so nothing surprises you. You pitch solutions, not features You take complex technical offerings — Cloud, DevOps, AI, custom software — and translate them into direct answers to a client's business problem. You're comfortable being the one in the room who can move a technical conversation into a commercial one. You build a team people don't want to leave You lead people, not just projects. You run initiatives without someone standing over your shoulder, and your PMs know exactly what "good" looks like because you've shown them, not just told them.

Requirements

• 10+ years of overall experience in IT professional services, tech consulting, or IT account management.
• Proven track record of hitting expansion/upsell targets.
• Experience leading SOWs, RFP responses, and commercial pitches that closed.
• Real financial acumen, including margins, utilization models, and contract negotiation.
• Experience running governance cadences (MBRs/QBRs) with senior stakeholders.
• Experience holding PMs accountable to delivery discipline (RAID, RACI, change control) across a multi-account portfolio.
• Confidence presenting to and influencing C-suite stakeholders.
• Strong people management skills.
• Ability to run initiatives independently, without hand-holding.

Nice To Haves

• Salesforce knowledge
• Experience pitching Cloud, DevOps, or AI-adjacent technical offerings

Responsibilities

• Turn happy clients into bigger contracts by scanning existing accounts for upsell, cross-sell, or team-extension opportunities.
• Lead SOWs, RFP responses, and commercial pitches for account expansion.
• Build relationships into new business units.
• Serve as the primary escalation point and trusted advisor for senior client stakeholders (Directors, VPs, C-suite).
• Run governance cadences (MBRs, QBRs) to manage client relationships and identify retention risks.
• Own the commercial side of the relationship, including margins, utilization, and budget health.
• Lead contract renewals, MSA negotiations, and pricing conversations.
• Partner with PMs and Tech Leads to ensure milestones, SLAs, and quality are on track.
• Mandate and audit RAID logs, RACI, change control, and milestone tracking across engagements.
• Enforce change control gates for scope, timeline, or budget shifts.
• Standardize and review a portfolio-wide health scorecard.
• Translate complex technical offerings (Cloud, DevOps, AI, custom software) into business solutions.
• Lead people and initiatives independently.
• Ensure PMs understand expectations for project delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed