Engagement Manager

Walkthrough.ai

About The Position

Engagement Manager Are you passionate about building strong client relationships, driving successful projects, and leading teams? Do you thrive in dynamic environments where your interpersonal and leadership skills can make a real impact? If so, the Engagement Manager role at CUBE84 is calling for you!

Requirements

10+ years of experience in managing IT projects, with a strong focus on client engagement
2+ years of Salesforce experience with hands-on involvement in implementations
Skilled in Project Management and People Management
Proven track record in managing diverse client portfolios and leading high-performing teams
Excel at facilitating discussions, resolving conflicts, and presenting solutions clearly and persuasively

Nice To Haves

Experience with ERP/CRM systems
Exposure to Salesforce clouds like Sales Cloud, Service Cloud, Experience Cloud, Nonprofit Cloud, Marketing Cloud, or CPQ

Responsibilities

Be the go-to person for clients, ensuring their needs are met and their voices are heard.
Understand client goals and challenges to build trust and deliver tailored solutions.
Oversee the end-to-end project lifecycle, ensuring timelines, budgets, and client satisfaction are on track.
Manage multiple priorities to keep projects running smoothly.
Inspire and guide the team, fostering a collaborative and motivated environment.
Resolve roadblocks and celebrate successes to empower the team.
Collaborate closely with clients, Business Analysts, Developers, and other stakeholders to ensure alignment.
Ensure clear communication for seamless solution delivery.
Simplify complex Salesforce solutions, making them intuitive and valuable for clients.
Facilitate discussions and user training sessions to help clients maximize Salesforce investments.
Identify opportunities to expand client engagements and develop strategies for long-term partnerships.
Foster strong, lasting relationships with clients and within the team, demonstrating empathy and understanding.