Engagement Manager - U.S.
About The Position
We are looking for an Engagement Manager to join our Professional Services team. In this role you will be responsible for end-to-end customer management/projects from kick-off to closure, ensuring successful deliverables such as charter, scope, product requirements, communication, and document gatherings, and create/communicate project performance guidelines for internal/external stakeholders ensuring key deliverables are met. Our Professional Services function comprises both the Implementation Services, and Integration Services teams. Their job is to understand the requirements and ROI expectations of our customer projects and guide them on a journey through implementation planning & workflow discovery, platform configuration, user training, tech-stack integration, and user system testing, to ensure they are set up for success. Using a highly-skilled team of Engagement Managers, Solutions Delivery Consultants, and Integrations Consultants, leveraging disciplined project management and industry-best-practice recommendations, we take customers from concept to deployment, for a successful hand-off to the Customer Success team.
Requirements
- Hands-on Project/Program Management, Implementation, or Business Analyst experience
- Enterprise level HR tech/SaaS or similar disruptive software tech industry experience ideal
- Proven track record delivering complex software product implementations for high-profile customers a huge plus
- Project Management Methodology and/or Software Development Lifecycle experience
- Transformation leadership qualities, organizational skills and able to adapt to changing priorities and juggle multiple projects
- Excellent technical and business communication and presentation skills
- A growth mindset - the ability to identify where to propose new solutions to achieve long-term business value for the customer and Beamery
Nice To Haves
- we’d be excited to see your passion for coaching/developing more junior people – we’re a culture focused on curiosity so our team members should take responsibility for building and coaching our next generation
- Experience in Talent/HR technology a huge plus
- You resonate with our Beamery Values
Responsibilities
- Leverage Beamery’s Implementation Methodologies and manage simultaneous customer projects
- Learn and Demonstrate competency in the Beamery product suite
- Accelerate the time to value of customer project outcomes by partnering with our customers to deliver the solution charter, scope, and success plan
- Work with our Customer’s PM’s to develop plans and weekly updates and measure, track & evaluate progress
- Manage SOW and Contracts to ensure change/control procedures or plan deviations are applied as needed to manage scope, resources, and project budget
- Lead internal customer outcomes/progress reporting and reviews, issue-tracking lists, and budget/financial tracking and report to customer and internal stakeholders
- Manage day to day customer relationship during implementation
- Manage project team resourced and their day to day tasks, review project tasks, schedules, and recommend resource adjustments to respond to changing needs
- Serve as point of contact for customer project escalation, assess risk, and apply mitigating actions
- Partner with internal teams such as Product/Engineering, Solutions Delivery, Customer Success to deliver on time, high quality customer deployments
- Conduct Post Implementation Reviews to enhance methodologies and delivery best practices
- Up to 30% travel required as in-person client meeting requests increase
Benefits
- medical, dental, and vision (including HSA/FSA options) insurance w/EAP
- 401(k) with match
- paid parental leave for US employees following 1 year of employment
- PTO/Sick leave
- Life, LTD/STD insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
