Engagement Manager L1

INSPYR Solutions•Austin, TX

About The Position

The Level 1 IT Engagement Manager leads day-to-day delivery of an IT project, service, or workstream where the client retains significant responsibility for strategic direction and tactical work direction. Acting as the primary delivery leader between the client and delivery team, the Engagement Manager translates client priorities into effective execution, coordinates resources, and ensures commitments are delivered according to agreed expectations. This is primarily a delivery leadership and coordination role, with the client remaining actively involved in setting strategic priorities and directing some tactical execution. The role also proactively advises clients on opportunities to expand the scope of current engagements or pursue additional project and service engagements. The Engagement Manager serves as the day-to-day contact for client stakeholders and leads one or more IT teams. Responsibilities span delivery coordination, team leadership, engagement scope and financial monitoring, quality and risk management, reporting, and escalation of material issues.

Requirements

Typically 3–6+ years of relevant IT experience.
Approximately 1–3+ years in an engagement, project, program, delivery, or team leadership capacity.
Experience leading technical teams without needing to be the team's deepest technical expert.
Demonstrated client-facing communication skills.
Experience translating business or client requirements into delivery activities.
Ability to manage competing priorities and dependencies.
Experience identifying and escalating delivery risks.
Understanding of basic project financials and scope management.
Strong organizational and communication skills.

Nice To Haves

Experience in IT project or service delivery.
Client-facing consulting or managed services experience.
Experience in application development or support.
Experience in infrastructure or cloud operations.
Experience in data and analytics.
Experience in DevOps or SDLC environments.
Experience with IT service management.
Experience with Agile or hybrid delivery methodologies.
Experience with resource and team coordination.
Experience with client status reporting and governance.

Responsibilities

Serve as the primary day-to-day delivery contact for assigned client stakeholders and maintain productive working relationships.
Translate client priorities, requirements, and direction into actionable team objectives, and communicate expectations and changes to the delivery team.
Facilitate status meetings, planning sessions, issue reviews, and operational communications.
Escalate material risks, issues, dependencies, and decisions to appropriate client stakeholders.
Lead one or more IT teams supporting a defined project, service, or workstream, coordinating activities against client-defined priorities and objectives.
Monitor budget progress, financial and delivery milestones, dependencies, deliverables, and commitments; maintain visibility into delivery risks and take corrective action.
Ensure work is documented and communicated, and support the team in resolving day-to-day delivery obstacles.
Provide operational leadership and coordination to delivery resources, establish accountability, and facilitate collaboration across technical and functional resources.
Identify resource constraints and communicate them to client and internal leadership.
Support development and performance management of team members where applicable.
Monitor engagement scope, utilization, hours, and basic financial performance; identify potential scope changes or work outside agreed engagement parameters.
Support change-control processes and escalate potential commercial issues before they materially affect the engagement.
Maintain accurate reporting and engagement documentation.
Monitor delivery quality against agreed client requirements, identify emerging risks and dependencies, maintain issue and risk logs where appropriate, and ensure agreed processes and controls are followed.
Proactively advise clients on opportunities to expand current engagement scope or identify additional project or service engagements.