Engagement Manager

Georgetown University•Lexington, MA

8d•$103,723 - $202,779•Hybrid

About The Position

The Engagement Manager is the lead trusted advisor for university departments and develops strong partnerships between UIS and executive stakeholders to deliver value in all aspects of project and operational work. The Engagement Manager works collaboratively with specifically designated departments or university divisions to provide IT guidance, recommendations for improvement, and direction as it pertains to IT services at Georgetown. They assist the department or division with development of an IT roadmap that is aligned to departmental goals and objectives and prioritizes user experience. They also work in partnership with departments and UIS to identify and secure resources that assure technology needs are met. The Engagement Manager will be responsible for requirements gathering, facilitating information sharing, and managing stakeholder expectations. The position will be responsible for communicating UIS policies, procedures and updates on central services, which includes, among other responsibilities, shepherding stakeholders through the UIS security review process. The Engagement Manager will represent and be an advocate for the IT organization, gain compliance with established policies, and negotiate or settle significant or controversial issues with their assigned areas of responsibility.

Requirements

Bachelor's degree
10 years working in an information technology management organization
Continuing education in technology discipline
Strong depth in project and program management
Experience with facilitating steering committees and executive level meetings to make decisions regarding schedule, budgets, scope and other key success factors
Experience being responsible for leading
Certification in business process mapping, requirements gathering and project management
Ability to clearly communicate orally and in writing with proper grammar and spelling
Knowledge of general IT security standards in a business and/or academic setting

Nice To Haves

5 years working in IT customer service or Business Analyst role is preferred
Experience working in a management consulting environment is preferred

Responsibilities

Serve as the lead trusted advisor for university departments.
Develop strong partnerships between UIS and executive stakeholders.
Provide IT guidance, recommendations for improvement, and direction for IT services.
Assist departments with developing IT roadmaps aligned to departmental goals and objectives.
Prioritize user experience in IT roadmaps.
Identify and secure resources to meet technology needs.
Gather requirements, facilitate information sharing, and manage stakeholder expectations.
Communicate UIS policies, procedures, and updates on central services.
Shepherd stakeholders through the UIS security review process.
Represent and advocate for the IT organization.
Gain compliance with established policies.
Negotiate or settle significant or controversial issues with assigned areas of responsibility.