Engagement Manager - ESIB

Siemens • Chicago, IL

1d • $146,700 - $293,400 • Hybrid

About The Position

As part of the Services team, lead the definition of the Services account strategy, facilitating and supporting the successful generation of revenue against financial goals derived through the Services delivery business across account portfolio. Build business relationships with the Siemens DI Software account team, Siemens delivery teams and Customer stakeholders. Contribute and support business planning to accomplish goals of Services. Develop financially quantified Services proposals with moderate complexity for Customers and align with their business needs. Expand and grow Services revenue in alignment with zone level objectives. Provides direction in Services coverage and capacity resource planning and alignment with the Services delivery teams and Customers, where medium sized teams are needed.

Requirements

• 10+ years in delivery and selling roles, including 3–5 years with SISW software (PLM and MOM: Teamcenter, NX, Opcenter, Mendix, Mentor).
• Bachelor’s in Computer Science, Engineering, Math, or related discipline—or equivalent experience.
• Ability to present to senior leadership, lead business discussions, and manage complex stakeholder dynamics with diplomacy.
• Proven success in orchestrating proposals with diverse, global teams and managing multiple priorities.
• High ethical standards aligned with Siemens values; organized, detail-oriented, and driven with a strong sense of urgency.

Nice To Haves

• Experience in the above-mentioned industries would be a plus for this position, but, not required.
• Experience collaborating with customers in Electronics, Semiconductor, and Industrial Machinery preferred
• Experience in the technical leadership of large software implementation projects
• Proven experience in leading a prescriptive solution deployment based on best practices and OOTB capabilities as opposed to simply meeting customer requirements as stated

Responsibilities

• Lead the definition of the Professional Services components of the Account Strategy
• Provide input to the Siemens product roadmaps as needed to support the account portfolio
• Develop and deliver industry content at regional groups and conferences in alignment with account portfolio
• Actively build relationships with the internal and external stakeholders specific to each account
• Contribute to the value planning activities with the Sales Account Manager, Portfolio Development and PreSales Business Development team
• Use commercial and business acumen to lead the robust review and handover of the desired solution ensuring that the defined project scope can be delivered within time, budget and quality goals
• Identify and engage with other Siemens team members as needed to support opportunity growth
• Determine and obtain concurrence for the customer specific Service engagement model and translate into the Statement of Work, adhering to global standards and legal requirements
• Regularly communicate with various levels of the Siemens and customer teams including executive level messages
• Develop the project scope definition using the Services Delivery Framework and tools
• Thoroughly define the project estimate using the Services Delivery Framework based estimating process
• Identify and convey the initial project risks including their assumptions, mitigations, and dependencies for projects of moderate complexity
• Maximize the resource options and costing model for the project/program (e.g. GDN, Partners, Contractors) in order to achieve efficiency for the customer and commercial viability for Siemens.
• Prepare and review the detailed Statement of Work documentation and obtain Siemens’ and the customers’ acceptance
• Recognize the need for engagement with the Siemens legal, commercial and leadership teams to resolve customer engagement terms
• Bridge the Gap between Sales and Professional Services delivery to meet and manage client expectations
• Work with Services Management to request and assign appropriately skilled and experienced resources to fill key Siemens project positions for Project Management and, if required, Lead Architect for medium engagements, and ensure project onboarding is effectively achieved.
• Support the Project Manager to engage and contract any required offshore/nearshore/partner/systems integrator/contractor resources
• Participate as a committee member on customer committees for each active project and contribute to periodic account reviews such as Technical Review Boards (TRBs) and Management Review Boards (MRBs)
• Participate in project status review meetings
• Support the issue escalation process and ensure resolution progress for both project and commercial issues
• Ensure that customer product needs are communicated to Product Management team within the Product Development processes
• Ensure usage of the Siemens framework across account portfolio, ensuring the usage of required templates and tools to drive standardization
• Obtain and share Industry, Business Segment and Portfolio knowledge and best practices
• Develop best practice tools and lessons learned to share with Zone level Engagement Management peers and register in the Services Delivery Framework sharing system
• Provide input into performance reviews for key project contributors
• Contribute feedback to the standard practices and tools teams to ensure continuous improvement
• Achieve assigned Services revenue and bookings targets from existing and new customer accounts
• Ensure that project proposals meet the Siemens financial objectives
• Create an annual plan providing revenue, costs and headcount predictions, contributing these to the Services Annual Operating Planning and Strategy processes.
• Maintain a rolling monthly and quarterly pursuit forecast/pipeline of future revenue and bookings, updating relevant systems accordingly.
• Monitor and report costs against the Engagement Management annual budget
• Develop a rolling forecast of skill set needs for existing and pipeline projects
• Provide peer proposal reviews and feedback
• Support the organizational culture, values and reputation in company markets and with all staff, customers, suppliers, partners and regulatory/official bodies.
• Willing and able to travel to appropriate work locations, as required by SISW or specified by the customer pursuit/project
• Willing and available to work the core hours required by SISW or specified by the customer project, respecting local country legislation and company policies.
• Record expenses in an accurate and timely manner
• Uphold the professional integrity of Siemens at all times
• Upholds and enforces Siemens compliance guidelines at all times
• Adhere to all Siemens Health and Safety policies
• Adhere to, and promote all core internal and customer processes relating to the effective undertaking of the role
• Ensure that all communication channels within the business are adhered to.
• Provide input, where appropriate to team meetings.
• Undertake any business administration in line with job activity
• Undertake any other duties required by the company

Benefits

• Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/
• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

What This Job Offers

• Job Type: Full-time
• Career Level: Senior