Engagement Manager - Travel Vertical

Infosys

3d•$128,000 - $250,000

About The Position

Infosys is seeking a Client Partner for its Travel vertical. This role leads client interfaces within an assigned account, works with group managers to build the account plan, and manages the client relationship according to that plan. The position focuses on business development and account growth, client delivery assurance, account planning and governance, and relationships with senior client stakeholders. The successful candidate will research aviation-market trends and competitors, shape client solutions and proposals, present Infosys offerings, and lead pricing and MSA negotiations. They will also collaborate with delivery teams on staffing and delivery issues, provide thought leadership to presales, delivery, engineering, and domain teams, and contribute to alliances with relevant vendors and travel or aviation product companies. Candidates should be willing to travel. Infosys is unable to provide immigration sponsorship for this role; applicants must be authorized to work for any employer in the United States without employer-based visa sponsorship.

Requirements

Track record of successfully hunting or farming business solutions and managing clients in the aviation division.
Strong business development, relationship management, and account management capabilities.
Experience growing existing accounts.
Track record of interacting with and building relationships with C- and C-1-level client contacts.
Reasonable understanding of the Global Delivery Model and IT services industry.
Hands-on experience creating proposals and leading proposal presentations.
Strong leadership, interpersonal, communication, and presentation skills.
Broad IT and business consulting engagement experience, including AI.
Authorized to work for any employer in the United States without employer-based visa sponsorship.
Willingness to travel.

Nice To Haves

Experience in the travel or airline domain is highly recommended.
Experience managing large, multi-location consulting engagement teams is desirable.

Responsibilities

Lead client interfaces within the assigned account and work with group managers to develop and manage the account plan.
Manage client relationships and business development, build a portfolio up to $50M+, and own the opportunity management cycle from prospecting and evaluation through proposal and close.
Collaborate with delivery stakeholders to ensure fulfillment of commitments to the client.
Create account plans covering required relationships, opportunities to pursue, and pricing decisions.
Manage relationships with key client personnel, including CXO and CXO-1 contacts, and understand the client’s organizational culture.
Present and sell concepts to clients and influence them to award business based on capability and track record.
Research aviation industry and domain trends and develop proposals to solve client problems.
Conduct market and competitor research to define strategies that support favorable outcomes.
Review sales plans, pursuit plans, and business pipelines with leadership to support target achievement.
Apply knowledge of MSA and other contract processes and standards, including their nuances and interdependencies with other business aspects.
Conduct client presentations and workshops, and lead pricing and MSA negotiations.
Provide input to build alliances with relevant product and service vendors, hyperscalers, and travel- or aviation-domain product companies.
Provide thought leadership to presales, delivery, engineering, and domain teams to create solutions and incubate ideas.
Maintain account operations hygiene.
Create proposals and solutions aligned with client RFP requirements.
Proactively present Infosys offerings to prospects in the industry.
Work with the delivery organization on staffing and delivery-related issues to prevent escalations.