Manager, ITA Communications & Engagement - Chase Travel
About The Position
The Manager, ITA Communications & Engagement develops and executes strategies to strengthen engagement, connection, communication, and participation within the Independent Travel Advisor (ITA) community. The role serves as a communications focal point for the advisor community, helping ensure advisors are informed, connected, and supported throughout their time with the organization. Within Chase Travel, the Manager leads advisor communication strategies, recognition programs, and networking opportunities that foster community, increase participation, support retention, and improve the advisor experience. The role works with leadership, operations, supplier partners, and advisor-facing teams to align communication and engagement efforts with organizational goals and advisor needs.
Requirements
- Bachelor's degree in Communications, Marketing, Business, Hospitality, or a related field.
- At least 5 years of experience in communications, community engagement, advisor relations, customer success, or a related field.
- Demonstrated success developing engagement strategies and communication programs.
- Exceptional written, verbal, and presentation communication skills.
- Strong relationship-building and stakeholder management capabilities.
- Experience leading cross-functional initiatives and influencing without direct authority.
- Experience within the luxury travel, hospitality, or travel advisor industry and/or organizational communications.
- Understanding of independent contractor and advisor business models.
- Experience managing advisor, franchise, affiliate, or membership-based communities.
Nice To Haves
- Understanding of independent contractor and advisor business models.
- Experience managing advisor, franchise, affiliate, or membership-based communities.
Responsibilities
- Develop and implement an advisor engagement strategy to strengthen connection to the FROSCH / VWT brand, participation in the ITA community, and satisfaction with the firm.
- Identify opportunities to improve the advisor experience through communication, networking, recognition, and support initiatives.
- Create programs that encourage collaboration, peer-to-peer connections, and community among advisors.
- Monitor advisor engagement trends and recommend ways to increase involvement and participation.
- Develop and oversee communication plans so advisors receive timely, relevant, and meaningful information.
- Manage advisor-facing communication channels, including newsletters, town halls, announcements, updates, and leadership messaging.
- Partner with executive leadership on regular advisor communications about strategic initiatives, organizational changes, and business updates.
- Establish communication best practices and governance standards for the ITA community to improve quality, consistency, and adoption.
- Lead advisor recognition initiatives celebrating top performers, milestones, achievements, and contributions.
- Support advisor onboarding and integration to help new advisors build connections and engage quickly.
- Define and track engagement metrics, analyze feedback, and provide insights and recommendations to improve outcomes.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
- Additional benefits and programs based on eligibility. Additional compensation and benefits details are provided during the hiring process.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
