Engagement Manager

Remitly • Alpharetta, GA

20h

About The Position

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We help customers across financial services, insurance, and other industries reduce fraud and risk, improve compliance, and make better decisions using data, analytics, and technology. Our solutions help organizations validate identities, detect fraud, and improve customer experiences through smarter, more confident risk decisions.

Our Professional Services team within the Identity and Fraud organization partners with customers to successfully implement and optimize LexisNexis Risk Solutions products on our platform. We support a broad portfolio of identity and fraud solutions and work closely with Sales, Pre-Sales, Technical Consultants, and Analytics to drive customer outcomes. Our customers range from mid-size organizations to large enterprise clients, including major financial institutions, where stakeholder management, delivery excellence, and clear communication are critical to success.

As an Engagement Manager, you will manage the delivery of contracted professional services to clients to ensure that service level agreements (SLAs) and key performance indicators (KPIs) defined in relevant contracts are met or exceeded. You will serve as the primary customer-facing lead for complex engagements, coordinating cross-functional delivery teams and ensuring successful outcomes from implementation through ongoing optimization and business reviews. This is an individual contributor role with elevated responsibility. You will lead the engagement from a delivery and relationship standpoint, influence cross-functional partners, and communicate effectively with technical teams and executive stakeholders.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience managing client-facing engagements in a professional services, implementation, customer success, or technical consulting environment.
• Demonstrated ability to manage complex projects or programs, including scope, schedule, risk, and stakeholder communication.
• Strong customer relationship management skills, including experience presenting to senior or executive stakeholders.
• Excellent written and verbal communication skills, including strong PowerPoint presentation capability.
• Ability to partner effectively across technical and business teams in a matrixed environment.

Nice To Haves

• Experience supporting identity, fraud, risk, financial services, or data-driven analytics solutions.
• Experience working with enterprise customers, including long-term engagements and multi-stakeholder programs.
• Comfort operating in technical environments, including exposure to analytics, data concepts, or SQL (nice to have).
• Familiarity with Microsoft tools used heavily in customer delivery environments (Teams, Outlook, PowerPoint, Excel).

Responsibilities

• Managing the delivery of contracted services to clients to ensure SLAs and KPIs are met or exceeded.
• Acting as the primary point of contact and “quarterback” for complex customer engagements, including large enterprise accounts.
• Developing and maintaining tight control over engagement scope, schedule, risks, dependencies, and budget.
• Partnering closely with Technical Consultants, Analytics resources, Sales, and other stakeholders to coordinate delivery and resolve issues quickly.
• Building and maintaining strong client relationships and providing day-to-day client advice and support.
• Leading executive-ready customer communications, including presentations, quarterly business reviews (QBRs), and ongoing performance discussions.
• Translating technical and analytical information into clear business outcomes and recommendations for both technical and non-technical audiences.
• Managing escalations and expectation setting, maintaining a calm and confident presence with senior stakeholders.
• Identifying opportunities to expand services, promote capabilities, and support contract renewals or additional business, partnering with Account Managers as needed.
• Supporting post-implementation services such as policy optimization, solution tuning, and business reviews, in addition to implementation delivery.
• Occasionally supporting customer go-lives outside standard business hours (typically rare, based on customer change windows).

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree