Engagement Manager with Transformation Experience in the Travel Industry

Artemis Connection•Miami, FL

1d•$160,000 - $190,000

About The Position

Artemis Connection is a strategic management consultancy that assists clients in the for-profit, public, and social sectors by identifying and addressing their most pressing strategic issues. They assemble teams of strategy consultants to deliver impactful results, focusing on bespoke innovation, sales, and marketing strategy, purpose-driven transformation, and embedded strategy and operations roles. The firm was founded by Christy Johnson and includes advisors from various fields. Their team comprises experienced consultants from top firms like McKinsey & Company, Boston Consulting Group (BCG), Bain, and Big 4 Strategy, as well as elite educational institutions.

Requirements

Minimum 5 years Consulting experience, ideally from a top-tier firm (e.g., McKinsey, BCG, Bain), though in-house strategy/operations experience also considered.
Experience in transformations in the travel industry.
Track record of coaching clients to measurable outcomes required.
Track record of coaching case teams (or sideways managing / informally influencing others) to measurable outcomes also required.
Demonstrated skills in project management required, ideally in a “case team” or “client service” type of environment.
Demonstrated skills in effective communication, including ability to build senior client relationships and effective case team relationships, required.
Commitment to producing high-quality, client-ready work, on tight timelines, required.
Orientation toward being a proactive, curious team member.
Advanced proficiency in PowerPoint and Excel required, in order to coach other team members on these tools.

Nice To Haves

Master's Degree preferred.

Responsibilities

Own the entire life cycle of a consulting engagement, leading the day-to-day work, managing teams of 1-6, managing upwards to engage ‘Principals’ or Senior Advisors on the team, and excellent at managing client relationships.
Participate in final business development meetings with the client to ensure that the project is scoped well and that you are able to build a strong relationship with the client from the start.
Identify the client’s most pressing strategic and structural issues, develop hypotheses to prove during client engagement, and communicate (then re-communicate) these issues/hypotheses to both clients and case team members as the case evolves.
Create and maintain a project team work plan to diagnose and resolve the client’s issues, including data-driven analyses, client engagements, and delivery of recommendations.
Ensure all client deliverables are aligned with the client, and executed in a high-quality and timely way.
Leading the 'people side' of change by managing expectations, addressing fears, and shifting employee mindsets.
Coordination between distinct teams—such as development, creative, quality, and leadership—to execute a unified vision.
Establish transparent feedback loops to monitor team morale and transformation progress in real-time.
Breaking down nebulous, overwhelming business problems into measurable, actionable work streams.
Manage teams of 1-6, providing regular coaching and input on their workstreams.
Ensuring that team members are assigned to the highest value work, resulting in an on-budget, on-time project.
Lead the day-to-day work of team members (e.g., structuring their analyses, reviewing their deliverables, providing on-the-job coaching).
Build trustworthy, transparent, and collaborative relationships with senior executives and other key contacts at client organizations.
Facilitate client engagement in case team work, including organising client meetings and workshops, making decisions with clients at key points during case, and transitioning end-of-case recommendations or implementation plan.
Identify opportunities for additional client work, either through follow-on work with existing clients or through potential engagements with new clients.