Engagement Manager - Cloud Transformation (Federal)

SZNS Solutions LLC•Reston, VA

2d•Hybrid

About The Position

SZNS Solutions is seeking an Engagement Manager to lead federal cloud engagements. This role involves overseeing large, complex programs with multiple workstreams and delivery teams. The Engagement Manager will be responsible for end-to-end program management, ensuring alignment among stakeholders, tracking delivery against Statements of Work (SOWs), and managing client and partner relationships. This is a consultative role focused on understanding customer missions, identifying opportunities for growth, and shaping new scope. The ideal candidate will be highly organized, detail-oriented, and possess strong communication and relationship-building skills, with a solid understanding of software delivery and the services business.

Requirements

Exceptional organization skills.
Absurd attention to detail.
Ability to handle complexity and hold your own in meetings with engineers, program leads, and government stakeholders.
Ability to build and maintain trust quickly.
Ability to listen for the problem behind the request and turn it into a plan.
Preference for owning the full picture over a narrow slice.
A track record of excellence in previous pursuits.
Extreme attention to detail; ability to catch things others miss.
High bias for action; ability to figure things out and move fast.
Strong organizational instincts; ability to track many parallel efforts without dropping any.
Sufficient understanding of software delivery to hold an engineering team to a schedule, including understanding what's done, what's at risk, and what a demo shows.
Judgment about how a services business runs, including understanding SOW commitments, what falls outside them, and when a change request is needed.
Excellent communication skills: crisp documentation, clean slides, and ability to communicate with executives and technical teams.
Relationship-building skills; ability to be a trusted contact for many people.
Consultative instinct; ability to spot where a customer needs more help than they've asked for and shape it into scope.
Comfort representing SZNS while working within another team (customer's program or partner's account team).
Comfort with ambiguity and building structure where none exists.

Nice To Haves

Familiarity with GCP technically, sufficient to speak credibly about various efforts.
Experience in or around federal or public sector programs.
Prior program or project management experience at scale.
GCP Certifications.

Responsibilities

Run federal cloud engagements end to end, overseeing multiple workstreams and delivery teams.
Maintain oversight of all efforts, track who is doing what and why, and ensure nothing falls through the cracks.
Organize and attend meetings across workstreams.
Build documentation, assets, and slides to keep everyone aligned.
Manage relationships that hold the program together.
Ensure engineering delivery teams are meeting engagement commitments.
Track delivery against SOWs and identify gaps between promises and actual delivery.
Understand software being built well enough to hold work to account, ask technical questions, and report honestly on status.
Serve as the primary point of contact for status updates on all efforts.
Build trust with customer and partner teams while maintaining a clear view of SZNS's accountability.
Act as SZNS's read on the account, identifying future customer needs and potential opportunities.
Keep SZNS leadership informed of account status and upcoming opportunities.
Understand a customer's mission to identify areas where SZNS can provide additional support and shape that into scope.
Become the go-to person for program leads and government stakeholders, turning trust into more work for SZNS.
Build relationships with partners to be requested by name for future efforts.
Grow the account through effective program management, not just sales motions.