Engagement Manager, Public Sector

Scale AI•Tampa, FL

1d•Hybrid

About The Position

Scale AI is seeking an Engagement Manager (EM) for its public sector delivery team to manage the delivery of agentic workflows for a national security customer. The EM will own or support an account plan, manage day-to-day execution for customers, and ensure an excellent customer experience. This role requires a blend of program leadership, customer relationship building, technical fluency, and contract awareness, and is suited for individuals who thrive in fast-paced, ambiguous, and mission-driven environments.

Requirements

An active TS/SCI clearance
3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
Willingness to be onsite with customers up to 4 days per week in the South Tampa area and travel up to 25%

Nice To Haves

A technical background (education or professional experience with computer science, economics, statistics, engineering)
A proven track record in B2B client-facing roles and expanding client relationships
Prior experience owning the technical implementation of solutions to the government

Responsibilities

Manage customer relationships from the executive to the end user
Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts