Engagement Manager, Public Sector

Scale AI•Washington, DC

2d•Hybrid

About The Position

Scale AI is seeking an Engagement Manager (EM) for its public sector delivery team to lead and coordinate the delivery of agentic workflows for a national security customer. This role involves owning or supporting a large account plan, managing day-to-day customer execution, and ensuring a positive customer experience. The ideal candidate will possess a blend of program leadership, customer relationship building, technical fluency, and contract awareness, and will thrive in fast-paced, ambiguous, and mission-driven environments.

Requirements

An active TS/SCI clearance.
3+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions.
A track record of structured, analytics-driven problem solving.
Excellent verbal and written communication skills.
Willingness to be onsite with customers up to 4 days per week in the DMV area and / or prepared to travel a minimum of 25%.

Nice To Haves

A technical background (education or professional experience with computer science, economics, statistics, engineering).
A proven track record in B2B client-facing roles and expanding client relationships.
Prior experience owning the technical implementation of solutions to the government.

Responsibilities

Manage customer relationships from the executive to the end user.
Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine.
Lead or support a cross-functional project team to deliver on and exceed the customer's AI/ML objectives.
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success.
Oversee onboarding and successful implementation of customer accounts.