Engagement Manager, Public Sector

Scale AI•Suffolk, VA

2d•Onsite

About The Position

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

Requirements

An active TS/SCI clearance
5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
Willingness to be onsite with customers 4+ days per week in the Suffolk, VA area with occasional travel (less than 25%) to Scale’s DC office

Nice To Haves

A technical background (education or professional experience with computer science, economics, statistics, engineering)
A proven track record in B2B client-facing roles and expanding client relationships
Prior experience owning the technical implementation of solutions to the government
10+ years of professional experience, often in a customer-facing technical program management role in industry or government
Prior experience at an API technology company and / or managing technical customers using an API
A technical degree in computer science, engineering, or related field
Proficiency in Python, SQL or other programming languages
Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Responsibilities

Manage customer relationships from the executive to the end user
Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts