Dynamics 365 CE Engagement Manager - Public Sector

HSO Group B.V.•New York, NY

8d•Onsite

About The Position

As an Engagement Manager, you will serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line. You will act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes. You will own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation. You will build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success. You will ensure the client experience aligns with commitments, delivery standards, and quality expectations. You will oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets. You will partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health. You will lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit. You will provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle. You will monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization. You will drive disciplined change management and strong governance for all scope, timeline, and financial adjustments. You will identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem. You will partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps. You will maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%). You will proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment. You will act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders. You will capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience. You will provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth.

Requirements

Bachelor’s degree in Business, Information Systems, Engineering, or a related field
10+ years of experience delivering complex technology or business transformation engagements, preferably within a Microsoft consulting environment
Previous experience working or consulting within Public Sector or Non-Profit industries
Proven success managing multiple concurrent client engagements with responsibility for delivery, financial performance, and client satisfaction
Strong understanding of Microsoft technologies within the Dynamics 365 CE, Azure, Power Platform, and the broader Microsoft ecosystem
Demonstrated ability to build executive relationships and operate as a trusted client advisor
Experience with delivery governance, project methodologies, and structured change management
Strong commercial acumen, including forecasting, margin management, and revenue accountability
Ability to identify and drive expansion opportunities within existing accounts
Excellent communication, leadership, and stakeholder management skills
Ability to operate effectively in complex, fast-paced, client-facing environments
Flexibility to travel as client and business needs require

Nice To Haves

Balancing strategic thinking with hands-on engagement leadership
Driving accountability, transparency, and continuous improvement across teams
Leading and collaborating with cross-functional and virtual teams
Balancing strategic thinking with executional rigor
Prioritizing effectively and communicating commitments clearly
Learning new concepts, industries, and technologies quickly and thoroughly
Promoting the mission and Shared Values of our company

Responsibilities

Serve as the primary client-facing leader for a portfolio of engagements, typically managing 4–8 concurrent initiatives representing approximately $6M–$10M in revenue, with scope varying by Service Line
Act as the central liaison between client leadership, delivery teams, and internal stakeholders, ensuring alignment, transparency, and strong client outcomes
Own the executive client relationship for delivery, serving as the primary contact for communication, governance, and issue escalation
Build trusted advisor relationships with client Executive Sponsors and maintain recurring leadership touchpoints to proactively monitor engagement health and drive referenceable client success
Ensure the client experience aligns with commitments, delivery standards, and quality expectations
Oversee delivery execution across engagements to ensure quality, timeliness, and adherence to scope, methodology, and financial targets
Partner with Project Managers and Solution Architects to remove blockers, manage escalations, and maintain overall engagement health
Lead executive governance forums, including Steering Committee discussions, providing senior-level guidance beyond the Project Manager remit
Provide ongoing executive updates to ensure transparency, alignment, and informed decision-making throughout the engagement lifecycle
Monitor and manage engagement financial performance, including forecast accuracy, margin health, billability, and revenue realization
Drive disciplined change management and strong governance for all scope, timeline, and financial adjustments
Identify and pursue opportunities for account expansion, cross-sell, and upsell across the Microsoft ecosystem
Partner with Sales and Practice Leadership to develop proposals, Statements of Work, and change requests, while shaping long-term client solution roadmaps
Maintain strong commercial discipline, including effective change order management and minimal non-billable leakage (<2.5%)
Proactively identify and mitigate risks, issues, and dependencies, ensuring timely resolution and leadership alignment
Act as the escalation point for delivery or client concerns raised by the Project Manager or client stakeholders
Capture lessons learned, client feedback, and best practices to drive continuous improvement in delivery quality and client experience
Provide structured engagement reporting and governance updates, including financial performance, delivery health, client satisfaction, and account growth