Dynamics 365 Customer Engagement Technical Consultant

Long View Systems

2d•CA$80,455 - CA$105,598•Hybrid

About The Position

We are looking for an innovative and strategic Dynamics 365 Customer Engagement Technical Consultant for our Head Office to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will play a key role in helping organizations transform customer-facing business processes through innovative Microsoft Business Applications solutions. Working closely with clients, business stakeholders, solution architects, developers, and project teams, you will design, configure, implement, and support Dynamics 365 Customer Engagement (CE) and Power Platform solutions that deliver measurable business value.

Requirements

5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions
Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights
Strong understanding of CRM processes and customer engagement best practices
Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs
Experience configuring and extending solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI
Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors
Experience working with APIs, REST services, and integrating Dynamics 365 with external systems
Understanding of enterprise data models, security frameworks, and solution architecture principles
Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365
Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies
Strong communication, stakeholder management, and problem-solving skills with the ability to work collaboratively across technical and business teams
Post-secondary education in Business, Information Technology, Computer Science, or a related discipline

Nice To Haves

Microsoft Certifications in Dynamics 365 or Power Platform
Certifications in Scrum Mastre, Prosci Change Management or PMI-PBA
Understanding of Application Lifecycle Management (ALM) and DevOps practices for Dynamics 365 and Power Platform
Experience with AI-powered capabilities including Microsoft Copilot and Customer Insights

Responsibilities

Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions
Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions
Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules
Build and enhance solutions using the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse
Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems
Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors
Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE
Support data migration, deployment activities, and maintain data quality standards
Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements
Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions