Engagement Manager, AI Practice

Workday•Chicago, IL

5d•$116,600 - $207,200•Hybrid

About The Position

The AI Practice team is part of Workday's Professional Services organization and is dedicated to helping enterprise customers realize the full value of Workday's AI products and platform. We guide some of the world's most complex organizations through AI adoption and transformation, from initial deployment through long-term partnership success. Our mission is to bridge the gap between Workday's AI innovation and real-world business outcomes. We partner closely with product, engineering, sales, and customer success teams to shape how customers experience Workday AI, while also feeding insights back to improve Workday's products and services. What makes this team special is the combination of high ownership, deep collaboration, and the opportunity to work at the forefront of enterprise AI transformation alongside a talented and supportive peer group. As a Engagement Manager on the AI Practice team, you will own the end-to-end customer relationship across several enterprise accounts, beginning with product deployment and continuing throughout the lifecycle of the partnership. You will operate with significant autonomy and influence, shaping how enterprise customers adopt Workday's AI products, informing the evolution of Workday's product and services offerings, and collaborating with a deeply talented peer group. You will serve as a trusted AI advisor to your customers' senior leaders, guiding them through AI transformation by implementing change management best practices, educating end users, and identifying, prioritizing, and deploying AI use cases that deliver measurable business value. Your ability to understand each customer's business model and connect their unique challenges to Workday's horizontal AI platform will be essential to your success.

Requirements

Demonstrable experience of leading Medium and/or Large Enterprise implementations or transformation initiatives
4+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up. (For Senior Engagement Manager)
8+ years of experience in either enterprise application implementation (Workday, Oracle, NetSuite, SAP, Cornerstone, or similar) or top-tier strategy consulting (MBB, Tier 2), venture capital, or a commercial/strategy/ops role in a startup or scale-up. (For Principal Engagement Manager)

Nice To Haves

Experienced in relationship management, with the ability to establish and nurture long-term partnerships with enterprise customers at all levels, including C-suite executives, fostering trust and collaboration that drive successful AI adoption and customer loyalty
Demonstrated executive presence, including the ability to project confidence and poise while communicating with senior leaders, facilitating executive steering committee meetings, and leading quarterly business reviews in complex customer environments
Skilled in project management, with experience planning, coordinating, and delivering multiple concurrent implementations on time and within budget, using effective methodologies for risk management, resource allocation, and quality delivery
Proficient in software implementations, with the ability to guide customers through AI and enterprise application deployments, including configuration, change management, user education, and long-term adoption planning
Effective communicator who can adapt their style to different audiences, from end users to C-suite executives, translating complex AI concepts into clear, actionable guidance that inspires confidence
Adept at situational awareness, with the ability to interpret complex customer environments, identify potential issues or opportunities early, and make informed decisions that keep engagements on course
Demonstrated ability to navigate ambiguity and work through open-ended challenges where there is no prior blueprint, moving from strategy to hands-on delivery with a growth mindset and a desire to learn and develop new capabilities quickly

Responsibilities

Own end-to-end delivery for multiple enterprise customer engagements, ensuring customers realize maximum value from Workday's AI products from deployment through the full lifecycle of the partnership
Partner with customers' C-level executives on AI strategy and transformation, including developing adoption roadmaps and change management approaches
Lead one or more concurrent implementations, ensuring projects are delivered within the budget and timeline outlined in the statement of work
Manage timelines, risks, and cross-functional coordination to ensure smooth delivery and long-term adoption across large-scale deployments
Identify retention opportunities and potential areas for expanded engagement, contributing to the growth of the customer relationship
Provide guidance and mentoring to Professional Services team members working on your implementations, ensuring projects are properly planned and staffed
Identify and resolve issues that could affect project scope or timelines, presenting updates at Executive Steering Committee meetings and leading quarterly business reviews
Participate in the sales cycle when requested to gather requirements, formulate delivery approaches, and develop proposals