Engagement Lead

INDEGENE LIMITED•Massachusetts, MA

22h

About The Position

The Engagement Lead serves as the onshore strategic partner and primary point of contact for the client, with responsibility for end-to-end engagement governance, service delivery excellence, and operational transformation. The role combines client management, strategic thinking, and operational leadership to ensure high-quality delivery, foster a collaborative team culture, and meet or exceed business expectations. The Engagement Lead provides direction to onsite and offshore teams, oversees delivery against timelines, budgets, and client satisfaction targets, and manages engagement-level risks and escalations. The role also oversees operational structures, resource planning, compliance, performance measurement, continuous improvement, and team development. This position is for the argenx engagement, is partially billed to the client, and is based in Boston.

Requirements

10–15+ years of experience in client engagement, consulting, program management, or service delivery leadership roles.
Strong understanding of digital transformation, operating model design, and large-scale delivery governance.
Proven success managing cross-functional teams across onshore/offshore and multi-vendor environments.
Expertise in process optimization, operational readiness planning, and change management methodologies.
Demonstrated ability to influence senior stakeholders and drive strategy in complex, matrixed environments.
Excellent analytical, communication, and executive presentation skills.
Ability to thrive in fast-paced, dynamic, high-impact client engagements.
Master’s degree or MBA/PGDBM.

Nice To Haves

Experience working with global biopharmaceutical, agency, or healthcare clients.
Experience with project management tools and frameworks such as Agile, Lean, or Six Sigma, or PMP certification.
Master’s degree in Business Administration, Management, Life Sciences, Information Technology, or a related field.

Responsibilities

Serve as the onshore single point of contact for the client, overseeing account management and engagement governance.
Act as a strategic thought partner to the client, applying industry knowledge, insights, and an entrepreneurial mindset.
Define service delivery strategy and transformation roadmaps aligned with client needs, industry best practices, and emerging technologies.
Manage and mitigate engagement-level issues and risks, and act as the escalation point for moderate- to high-complexity challenges.
Provide oversight and direction to onsite and offshore teams to align project execution with business requirements.
Drive high-quality project delivery, meeting timelines, budgets, and client satisfaction targets.
Lead operational readiness planning, assess short- and long-term delivery needs, and implement required service changes.
Oversee process and resource management, including operational structures and future-capacity planning.
Ensure compliance with quality processes, contractual obligations, data security, legal requirements, and organizational policies.
Implement mechanisms to improve operational performance and maintain consistent adherence to quality standards.
Build, develop, and manage a high-performing team across onshore and offshore locations.
Oversee resource planning, hiring, talent development, succession, and retention strategies.
Foster accountability, collaboration, and continuous improvement across the engagement.
Identify training and upskilling needs, and ensure team members complete required training and follow internal systems and processes.
Review delivery performance data, identify improvement opportunities, and implement best practices.
Guide root cause analysis and ensure issues are addressed with actionable, sustainable solutions.
Establish and monitor KPIs, supporting the team in achieving client and business outcomes.
Ensure appropriate documentation and knowledge management throughout project stages and across stakeholder groups.