Services Engagement Lead

Amtech Software

6d•$60,000 - $90,000

About The Position

The Services Engagement Lead is a key member of Professional Services within Amtech’s Customer Operations organization. This role owns the successful delivery of services engagements originated by Sales. It reviews statements of work before handoff, coordinates resources and delivery expectations, manages assigned service requests, monitors operational performance, and improves the processes and tools supporting service delivery.

Requirements

At least five years of experience working in a Professional Services organization.
Demonstrated experience representing Professional Services during the sales cycle.
Experience defining and developing service-related statements of work or equivalent customer agreements.
Demonstrated people-leadership experience, including the ability to coach and develop employees, strengthen team performance, and improve customer service.
Strong interpersonal and negotiation skills, with a high degree of self-motivation and the ability to work independently.
Sound judgment and the ability to make effective decisions that may affect project execution, financial results, and customer relationships.
Demonstrated ability to collaborate effectively across teams and functions.
Proficiency with Microsoft Office, Salesforce, and Certinia.
Excellent organizational, time-management, communication, and presentation skills.
Proactive, energetic self-starter with the ability to manage multiple priorities in a dynamic environment.

Nice To Haves

Experience in the corrugated packaging industry and familiarity with Amtech software modules are preferred.

Responsibilities

Partner with Amtech’s Sales team to represent Customer Operations during the sales cycle with customers and prospects, defining project scope, estimating delivery effort, pricing services, and negotiating commercial terms, particularly for packaging-industry engagements.
Meet directly with customers, internal team members, and third-party Amtech partners to gather, refine, and document requirements for complex or high-value engagements.
Work with the broader Services team to develop, maintain, and continuously improve the tools, templates, and processes used for Sales and Services scoping.
Develop creative, customer-specific approaches to complex or first-of-a-kind scoping challenges.
Collaborate with the broader Services team to maintain and improve GPT and AI system prompts and workflows.
Collaborate with colleagues across Sales, Product, Development, and other departments to support broader organizational and process-improvement initiatives.