Engagement Lead

Risant Health•Raleigh, NC

1d•$155,000 - $175,000

About The Position

Risant Health, a nonprofit affiliate of Kaiser Foundation Hospitals, is transforming healthcare by accelerating the adoption of value-based care across community health systems. Headquartered in the Washington, DC area, Risant Health partners with nonprofit, community-based systems—starting with Geisinger—to expand access to care that prioritizes health outcomes and affordability. Backed by nearly 80 years of Kaiser Permanente’s value-based care expertise, Risant Health operates independently to support its portfolio of health systems with shared resources, strategic guidance, and operational support—while preserving their community roots. Risant Health’s Value-based Platform (VBP) Implementation and Support discipline, led by the Implementation and Support Lead, partners with Risant Heath Organizations (RHO) to guide VBP solution discovery, deployment, and value realization strategies in partnership with the Risant Health Product, Clinical, and Technology leadership. The Engagement Lead will be responsible for representing the voice of the customer and driving the discovery, deployment, and maximum value realization of high-quality VBP solutions that meet VBP customer, clinician, and consumer needs. The Engagement Lead will collaborate with inter-disciplinary teams, including members from clinical, product, engineering, design, quality assurance, data and analytics, and program delivery groups. The Engagement Lead will serve as the ‘customer success’ arm of VBP and coordinate cross-functional customer organization activities for conducting discovery, defining customer organization requirements, documenting performance criteria, successfully deploying VBP solutions, driving adoption strategies, and ensuring maximum value realization of VBP solutions.

Requirements

Minimum five (5) years of experience as a Customer Engagement Lead or similar role in technology product or management consulting environments, preferably within the healthcare sector.
Experience working in healthcare, in multipayer, multiprovider ecosystems.
Excellent communication and interpersonal skills (verbal and written), with the ability to influence, engage, and build consensus among stakeholders and team members at all levels.
Extensive experience leading large and complex cross-functional teams which include external vendors.
Strong influencing skills and relationship-building abilities. Ability to work closely with product development and testing teams.
Experience managing complex customer success and GTM solution delivery in a fast-paced, dynamic environment.
Proven ability to build, implement, and monitor customer success methodologies, processes, and policies.
Certification and experience in organizational change management on methodologies
Bachelor's degree in computer science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field

Nice To Haves

Experience leading change management initiatives, including training and communications.
Strong understanding of value-based payment models and healthcare delivery systems.
Expertise in change management methodologies and implementation frameworks.
Working knowledge of healthcare data, quality measures, and clinical workflows.
Ability to engage clinical, technical, and executive stakeholders.
Experience with strategy development and execution.
5 years experience in healthcare (e.g., payer, provider, enablement company)
Supervisory/Management Experience: Preferred supervisory/management experience
2 years as people leader with direct reports

Responsibilities

Customer Focused VBP Roadmap and Strategy: Collaborates with stakeholders to support the development, management and communication of the customer organization value-based care vision, strategy and roadmap that aligns with business goals and customer needs
Current State Discovery: Organizes and coordinates current state assessment at customer organization to ensure the delivery of optimal value-based care solutions
VBP Governance and Standards Leadership: Oversees governance and deployment of a complex portfolio of VBP solutions at customer organization
Customer Engagement Management & Stakeholder Coordination: Works with all stakeholders to define and prioritize solution features and enhancements based on customer feedback, research, and business value in the context of technical and organizational feasibility
Value Narrative (Business Case) & Budget Oversight
Value Measurement, Reporting & Continuous Improvement: Analyzes data, customer insight, and performance trends to identify and report on opportunities for improved customer value realization
Solution Integration & Go-Live Readiness: Supports customer organization and VBP product team with successful deployment and support of value-based care solution(s)
Organizational Effectiveness & Change Management: customer adoption strategy, communications & training, culture change management, leadership and talent change management