Engagement Lead

Sable • San Francisco, CA

5d • Onsite

About The Position

Sable built Aidan, the first AI employee who can lead customer calls using realtime voice, vision, and browser use. Aidan runs a live, two-way conversation inside a real product environment, clicking through the product like a human, watching the user's screen, and adapting the journey on the fly. Every conversation feeds a self-improving context graph we call the Brain, so Aidan gets smarter with each call.

The role
Plenty of companies want Aidan. Our constraint is turning that into customers who stay and grow. The first two conversations with a company are the easy part. The hard part is the third and fourth: turning a company that wants Aidan into a scoped pilot with one use case, one metric, a baseline, and a price they'll commit to, then making the pilot pay off and growing the engagement from there.

The Engagement Lead owns that. You lead 6–10 customer engagements from the first conversation through renewal and expansion; the person who scopes the pilot is the same person the customer's executive team calls a year later. You'll inherit live accounts on day one, plus new companies as they come to us, with a founding team member as executive sponsor on every account. A Deployment Strategist builds the agent; you build the business case, hold the relationship, and decide with the customer what gets built next and what doesn't.

We're in person. Everyone spends their first month in San Francisco with the founders and engineers, then works from San Francisco or New York.

Requirements

• 2–3+ years somewhere with a very high bar: McKinsey, BCG, or Bain; Palantir; a top AI company; elite finance; or a company you started. Years matter less than what you did there.
• You have presented to C-level executives, been challenged by them, and held the room.
• You have scoped a project with a written deliverable and a success metric, and you were held to it.
• You have worked in or around software or AI. You don't need to be an engineer, but you need to be fluent: you'll understand how Aidan is built, read call transcripts, and be credible with the customer's engineers and operations leads.
• You are a relationship person. Past clients still text you.
• You can operate without a playbook: scope a pilot from an under-specified brief and run the scoping conversation on your own.
• You are hungry in a way that shows. You want the responsibility that usually arrives ten years later, and you'll do the paperwork and keep the records clean yourself to get it.

Nice To Haves

• Bonus points if you understand how customer-facing teams measure themselves; Aidan's pilot metrics come from there.

Responsibilities

• Lead first conversations with companies that come to us and decide which ones we should take on.
• Scope pilots: one use case, one metric, a baseline, and pre-agreed terms for what happens when the metric is met. Take the pilot to signature and, when it pays off, the annual.
• Own the paper: order forms, MSA and DPA, procurement.
• During the pilot, own the executive relationship and the business case while the Deployment Strategist runs delivery. Run the week-4 readout and turn a working pilot into an annual.
• Expand the engagement: find the next team and the next use case, turn the deployment team's effort estimate into a price, and present it to the customer as a decision.
• Say no well: to use cases that won't produce volume, to requirements that would break the product, to asks we can't deliver. Every must-have is "live today" or "not available."
• Build the relationships that lead to the next engagement: map the executive teams at companies we should be working with, draw on our founders', investors', and customers' networks for warm introductions, show up where those leaders are, and turn wins into case studies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed