Engagement Lead

Risant Health•Raleigh, NC

About The Position

Risant Health, a nonprofit affiliate of Kaiser Foundation Hospitals, is transforming healthcare by accelerating the adoption of value-based care across community health systems. Headquartered in the Washington, DC area, Risant Health partners with nonprofit, community-based systems—starting with Geisinger—to expand access to care that prioritizes health outcomes and affordability. Backed by nearly 80 years of Kaiser Permanente’s value-based care expertise, Risant Health operates independently to support its portfolio of health systems with shared resources, strategic guidance, and operational support—while preserving their community roots. The Value Realization Services (VRS) team helps Risant Health customers get the most out of our value-based platform (VBP) solutions. We work closely with clinical, product, and technology leaders to guide solution discovery, rollout, and performance tracking—ensuring our tools meet real-world needs and deliver measurable results. Our goal is to help customers succeed while advancing Risant Health’s mission to lead value-based care. The VRS Customer Engagement Lead ensures Risant Health’s value-based platform (VBP) solutions deliver measurable value to customers by leading discovery, deployment, and adoption efforts. This role serves as the voice of the customer and coordinates cross-functional teams to align solutions with clinical, operational, and business needs.

Requirements

Bachelor's degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field
Additional equivalent work experience in a directly related field may be substituted for the degree requirement.
Advanced degrees may be substituted for a portion of the work experience requirements.
Ten (10) years as a Customer Engagement Lead or similar role in technology product or management consulting environments, preferably within the healthcare sector.

Nice To Haves

Five (5) years in corporate partnerships, joint ventures, corporate development
Five (5) years in healthcare (e.g., payer, provider, enablement company)
Five (5) years as people leader with direct reports
Extensive experience leading large and complex cross-functional teams which include external vendors.
Certification and experience in organizational change management on methodologies such as Prosci.
Healthcare Ecosystems: Experience navigating complex, multi-payer and multi-provider healthcare environments.
Customer Success & GTM Delivery: Proven track record managing customer success and go-to-market solution delivery in fast-paced, high-growth settings.
Process & Policy Leadership: Skilled in designing, implementing, and optimizing customer success frameworks, processes, and policies.
Data Expertise: Strong understanding of data management principles and system architecture.
Change Management Expertise: Demonstrated ability to lead organizational change initiatives, including cultural alignment, stakeholder engagement, and adoption strategies to support successful deployment of complex solutions.

Responsibilities

Lead the development of customer-specific VBP strategies and roadmaps aligned with organizational goals.
Translate customer needs into actionable objectives and guide product teams with insights for scalable success.
Conduct current-state assessments, identify pain points and opportunities, and define solution scope and use cases in collaboration with stakeholders.
Oversee go-live readiness, ensure regulatory compliance, and drive adoption strategies tailored to each customer.
Support change management and cultural alignment for successful implementation.
Define success metrics, monitor performance, and report on outcomes.
Partner with analytics teams to track impact and continuously improve value realization.
Act as the primary liaison for customer organizations, managing relationships, coordinating lifecycle activities, and ensuring alignment across all VBP products.
Establish governance structures, prioritize initiatives, and ensure accountability for performance and ROI across the VBP portfolio.
Develop integrated business cases and manage budgeting and forecasting to support customer-specific value-based care initiatives.