Engagement Guide

Case Western Reserve University•Cleveland, OH

6d•Onsite

About The Position

The Engagement Guide is responsible for learning, modeling, and applying museum philosophy, policies, and procedures with visitors and peer staff within the museum's galleries and public spaces. This role involves activating and deactivating exhibitions, monitoring and maintaining the appearance and cleanliness of galleries, and enforcing security and safeguarding policies to ensure the safety of visitors, artworks, and spaces. The Engagement Guide will also monitor for any unintended changes in artwork condition or environmental factors that could impact conservation. A key aspect of the role is actively updating and applying knowledge of the museum's exhibitions, mission, events, facility, and emergency procedures. In terms of visitor engagement, the Engagement Guide will initiate and lead interactions with diverse visitors, focusing on question-based, art object-focused methods related to exhibitions. This includes participating in learning workshops, cooperating with and modeling engagement strategies for peers, implementing accessibility and equity policies, and demonstrating an openness to multiple forms of knowledge and experience.

Requirements

Interest in education, museums, contemporary art, and/or culture
Motivated, reliable, responsible, and professionally oriented
Upholds obligations and follows established procedures
Fluency in English with awareness and confidence in both verbal and non-verbal communication
Computer competency and efficiency with Google Apps
Communicate clearly with museum staff and visitors
Able to work in a public-facing role
Lift and move up to 15 lbs
Positioned for extended periods of time on concrete floors
Positioned for extended periods of time at a counter-height desk
Operate a computer for extended periods of time
Move quickly between various facility areas

Responsibilities

Learn, model, and apply museum philosophy, policies, and procedures with visitors and peer staff inside moCa’s galleries and other public spaces.
Activate and deactivate exhibitions at the start and end of public hours.
Monitor and maintain accessibility, appearance, and cleanliness of all galleries and public areas.
Enforce security and safeguarding policies that ensure the safety of visitors, artworks, and spaces.
Monitor for unintended changes in the condition of artwork on display.
Monitor for environmental changes that may impact artwork conservation.
Actively update and apply knowledge of moCa’s exhibitions, mission, events, facility, and emergency and incident procedures.
Initiate and lead interaction with diverse museum visitors using question-based, art object-focused methods about new, frequently changing material, ideas, and exhibitions.
Participate in all learning workshops for exhibition content and engagement strategies.
Cooperate with and model excellence in engagement strategies for peer Engagement Guides.
Implement accessibility and equity policies, exhibit an openness to multiple forms of knowledge and experience, and regularly participate in a reflective professional practice.