Tour Guide

Speedway Motorsports • Concord, NC

8h • Onsite

About The Position

Charlotte Motor Speedway is seeking high-energy individuals to join their team as Tour Guides. This role involves engaging race fans during daily tours and event time tours, requiring exceptional customer service and communication skills. The ideal candidate will embrace the GLOBE mentality (Generously Lending Our Best Efforts), demonstrating accountability, proactive self-starting, and a passion for achieving excellence. This position requires a flexible work schedule and a commitment to providing remarkable events and positively impacting the community.

Requirements

• Must be at least 21 years old.
• Experience with Microsoft Office products, Outlook and PCs is required.
• Excellent customer service and interpersonal communication skills.
• Flexible and able to adjust to changing conditions and circumstances.
• Flexible work schedule and willing to work weekdays, weekends and some evenings.
• Clean motor vehicle driving record & hold a valid non-DOT medical certificate or be willing to obtain one.
• Able to operate a 15-passenger van.
• Specialized knowledge of Charlotte Motor Speedway.
• Pace Car Certified (CMS will provide this certification).
• Passionate about NASCAR and racing.

Responsibilities

• Greet and provide top-notch customer service to all visitors of Charlotte Motor Speedway by effectively answering questions, providing directions, and selling tours.
• Provide safe tours to the general public and groups.
• Engage race fans during daily tours and event time tours.
• Inform the Tour Services Manager when maintenance and care is needed on the tour vans.
• Solicit group tours and conventions to purchase daily tours.
• Utilize FareHarbor ticket system by selling daily tours through it, adding customer accounts and doing end-of-day ticket reports.
• Responsible for fueling and performing safety inspection on tour vans prior to usage and keeping vehicles clean.
• Enjoy working with fans of all ages.
• Other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed