Engagement Guide

University of California, Irvine • Costa Mesa, CA

13d • Onsite

About The Position

Engagement Guides play a vital role in ensuring artwork safety and creating an exceptional experience for every museum visitor. Under the guidance of the Director of Learning and Engagement, Manager of Visitor Experience and Lead Engagement Guide team, this position serves as a welcoming ambassador for the museum, greeting and orienting visitors at the front desk and in galleries, facilitating meaningful conversations around current and upcoming artists and exhibitions, and highlighting museum programs, tours, and special events. Engagement Guides take part in a variety of trainings that outline best practices and key approaches to visitor engagement and artwork safety. While our educational programs bring audiences together, the Engagement Guides offer visitors opportunities to have more personalized interactions with works on view in the galleries.

Requirements

• Excellent verbal and written communication skills, active listening, critical thinking, and good time management skills.
• Knowledge and experience of hospitality and customer services best practices and strong interpersonal skills to ensure every visitor has a positive, welcoming, and memorable experience.
• Interest and knowledge of art, art history and/or museum collections and exhibitions
• High school diploma or equivalent experience
• 1-2 years experience.

Nice To Haves

• Familiarity with museum policies, ticketing/POS systems, and daily operational workflows to keep the visitor experience running smoothly and efficiently.
• Experience in calmly resolving visitor complaints, staff conflicts, and unexpected operational challenges with professionalism and sound judgment.
• Knowledge of emergency procedures, ADA accessibility standards, and cultural competency to create a safe and inclusive environment for all visitors and staff.

Responsibilities

• Ensuring artwork safety
• Creating an exceptional experience for every museum visitor
• Serving as a welcoming ambassador for the museum
• Greeting and orienting visitors at the front desk and in galleries
• Facilitating meaningful conversations around current and upcoming artists and exhibitions
• Highlighting museum programs, tours, and special events

Benefits

• medical insurance
• sick and vacation time
• retirement savings plans
• access to a number of discounts and perks

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED