Nordic Guide

Lone Mountain Ranch•Big Sky, MT

6d•Onsite

About The Position

Winter at Lone Mountain Ranch is about more than snow—it's about helping guests discover the beauty, serenity, and excitement of exploring Montana's winter landscape. As a Nordic Guide, you'll introduce guests to cross-country skiing and snowshoeing while creating experiences that build confidence, inspire adventure, and leave lasting memories. Whether you're fitting guests with equipment, teaching someone their first glide on skis, recommending the perfect trail, or welcoming them to one of our signature winter experiences, you'll help create the kind of hospitality that keeps guests coming back year after year.

Requirements

Valid U.S. driver's license.
Current First Aid and CPR certification, or the ability to obtain certification during the season.
Experience with cross-country skiing and/or snowshoeing.
Strong guest service, interpersonal, and communication skills.
Ability to safely teach and assist guests in outdoor winter environments.
Basic computer proficiency, including email, point-of-sale systems, and internet navigation.
Ability to work weekends, holidays, and throughout the winter season.

Nice To Haves

PSIA Level I certification (or international equivalent), or willingness to obtain certification during employment.
PSIA Level II or III certification.
Experience teaching, coaching, or guiding outdoor recreation.
Previous hospitality or guest service experience.
Knowledge of the Big Sky area and local winter recreation opportunities.
Experience working with guests of all ages and ability levels.

Responsibilities

Welcome guests with warmth, professionalism, and genuine hospitality.
Lead private and group cross-country ski and snowshoe lessons for guests of varying ages and abilities.
Fit guests with appropriate rental equipment and ensure they understand its proper use.
Assist guests with trail recommendations, current conditions, safety information, and Ranch activities.
Process trail pass sales, equipment rentals, and retail purchases accurately and efficiently.
Maintain rental equipment, trails, and facilities to ensure a safe and enjoyable guest experience.
Monitor trail conditions and communicate updates to guests and fellow team members.
Respond promptly and professionally to guest inquiries by phone, email, and in person.
Assist with Sleigh Ride Dinner check-ins, helping provide a seamless and welcoming guest arrival experience.
Follow all Ranch safety procedures and report hazards, incidents, or maintenance concerns promptly.
Assist with snow removal, guest transportation, and other operational responsibilities as business needs require.
Partner with the Retail, Front Desk, and Sleigh Ride Teamster teams to deliver exceptional guest experiences throughout the Ranch.
Participate in training, accept feedback, and contribute positively to a collaborative team culture.
Adapt to changing weather conditions, guest needs, and operational priorities throughout the winter season.