Specialist Nordic Center Activities

Vail Resorts•Kirkwood, MO

5d•Onsite

About The Position

The Kirkwood Cross Country Center has part-time positions available for Nordic Center Specialist position for the upcoming winter season! This role involves teaching cross-country ski and snowshoe lessons, guiding tours, maintaining trails and equipment, and providing exceptional guest service. The position offers full-time hours and is a winter seasonal role for the 2026/2027 season.

Requirements

Proficient in all disciplines of cross-country skiing (skate & classic) and snowshoeing.
The ability to teach cross country ski lessons (skate & classic)
Must have a High School Diploma or equivalent education.
Must have excellent guest service and interpersonal skills.
Must be fluent in all aspects of the English language (spoken and written).
Must have excellent communication skills and be able to carry out oral and written instructions, requesting clarification when needed.
Must have basic knowledge of diagonal stride and skate skiing, word processing and spreadsheet programs, and internet navigation.
Must have on snow experience with snowshoe, diagonal stride, and skate ski equipment.
Must be available to work holidays and weekends.
Must be able to develop and maintain effective working relationships and perform well in a team.
Must be able to work in inclement weather in a high alpine environment.
Must have sight, speech, and hearing abilities sufficient to learn skills and follow and provide directions.
Must be able to lift, stand, walk, stoop, kneel, crouch, and reach frequently.
Must be able to communicate constantly with talk, hearing, and vision.

Nice To Haves

Experience working with guests of all ages in the guest service industry.
Knowledge of the local area and resort.
Experience teaching, coaching, or mentoring

Responsibilities

Teaching group & private lessons (beginner, intermediate, & advanced – all ages) of all cross-country ski disciplines (classic & skate)
Guided tours on snowshoes or skis
Trail inspection & maintenance
Trail pass ‘patrol’
Equipment rentals & fitting
Point of Sale – all product sales: season pass sales, day tickets & packages, & retail sales
Rental equipment maintenance & ski tuning/waxing
Provide exceptional guest service at all times for both internal and external guests to create the safest and most enjoyable experience possible.
Protecting the safety of self, co-workers, and guests at all times by following all company and department safety policies and procedures.
Provide guests with information about the Cross Country Center's trail system and offerings, as well as other resort information (directions, prices, etc.).
Performing all rental and retail duties, including opening, cash handling, and closing procedures, running reports, locating and processing customer information, and fitting rental equipment.
Providing guests with instruction on cross country ski and snowshoe techniques in group settings in accordance with resort methodology.
Exhibiting the ability to demonstrate and communicate proper ski and snowshoe technique while maintaining a fun and safe atmosphere during lessons and guided tours.
Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
Assisting the Cross Country Center Manager with coordination and administrative duties as needed.
Conducting equipment, trail, and facility maintenance as needed (including cleaning and waxing skis, assisting with snow removal, etc.).
Exhibiting punctuality and time management skills while completing assigned tasks (including reliably clocking in and out for breaks).
Maintaining a commitment to learning and improvement by evaluating personal performance and accepting feedback from crew members and supervisor(s).
Reporting any potentially harmful equipment or situations as well as accidents or incidents to the immediate supervisor(s) without delay.
Contributing to team effort by participating in Job Sharing, accepting diverse assignments, and maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
Assuming responsibility for the cleanliness of the Cross Country Center and for the safety of guests and employees, and participating in all safety and service meetings.
Meeting service level objectives and department goals as set forth by the manager.
Maintaining flexible work hours (short days, ride breaks, etc.) with the ability to respond to changes in the work environment (weather, on site events, etc.).