Lead - Nordic Center

Vail Resorts • Kirkwood, CA

2d • $22 - $27 • Onsite

About The Position

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

• Proficient in all disciplines of cross-country skiing (skate & classic) and snowshoeing
• The ability to teach cross country ski lessons (skate & classic)
• Must have a High School Diploma or equivalent education.
• Must have excellent guest service and interpersonal skills.
• Must be fluent in all aspects of the English language (spoken and written).
• Must have excellent communication skills and be able to carry out oral and written instructions, requesting clarification when needed.
• Must have basic knowledge of diagonal stride and skate skiing, word processing, and spreadsheet programs, and internet navigation.
• Must have on-snow experience with snowshoes, diagonal stride, and skate ski equipment.
• Must be available to work holidays and weekends.
• Must be able to develop and maintain effective working relationships and perform well in a team.
• Must be able to work in inclement weather in a high alpine environment.
• Must have sight, speech, and hearing abilities sufficient to learn skills and follow and provide directions.
• Must be able to lift, stand, walk, stoop, kneel, crouch, and reach frequently.
• Must be able to communicate constantly with talk, hearing, and vision.

Nice To Haves

• Experience working with guests of all ages in the guest service industry.
• Knowledge of the local area and resort.
• Experience teaching, coaching, or mentoring

Responsibilities

• Be able to work as a front-line sales agent when needed, as well as maintaining an overview of the daily operations.
• Teaching group & private lessons (beginner, intermediate, & advanced – all ages) of all cross-country ski disciplines (classic & skate)
• Guided tours on snowshoes or skis
• Trail inspection & maintenance
• Trail pass ‘patrol’
• Equipment rentals & fitting
• Point of Sale – all product sales: season pass sales, day tickets & packages, & retail sales
• Rental equipment maintenance & ski tuning/waxing
• Assisting with the daily schedule of tasks, lessons, meal & rest breaks, and staff departures
• Assisting and delegating tasks to other attendants
• Assisting with private lesson scheduling and group events
• Oversee the open and close procedures of facilities; lead daily operations and registration, check in daily with other departments (ex. SRS & grooming)
• Oversee registration flow process, make reservations adjustments, modify inventory to control sales, address line bottlenecks
• Address customer service needs, including but not limited to refunds, credit card adjustments, and guest fixes.
• Have a high-level understanding and working knowledge of the Resort Point of Sales systems, being able to fix technical issues as well as products/sales issues
• Providing exceptional guest service at all times for both internal and external guests to create the safest and most enjoyable experience possible.
• Protecting the safety of self, co-workers, and guests at all times by following all company and department safety policies and procedures.
• Provide guests with information about the Cross-Country Center's trail system and offerings, as well as other resort information (directions, prices, etc.).
• Performing all rental and retail duties, including opening, cash handling, and closing procedures, running reports, locating and processing customer information, and fitting rental equipment.
• Providing guests with instruction on cross country ski and snowshoe techniques in group settings in accordance with resort methodology.
• Exhibiting the ability to demonstrate and communicate proper ski and snowshoe technique while maintaining a fun and safe atmosphere during lessons and guided tours.
• Monitoring telephone and email communications and responding to guest requests in a timely, courteous, and professional manner.
• Assisting the Cross Country Center Manager with coordination and administrative duties as needed.
• Conducting equipment, trail, and facility maintenance as needed (including cleaning and waxing skis, assisting with snow removal, etc.).
• Exhibiting punctuality and time management skills while completing assigned tasks (including reliably clocking in and out for breaks).
• Maintaining a commitment to learning and improvement by evaluating personal performance and accepting feedback from crew members and the Manager.
• Reporting any potentially harmful equipment or situations as well as accidents or incidents to the immediate supervisor(s) without delay.
• Contributing to team effort by participating in Job Sharing, accepting diverse assignments, and maintaining a positive and friendly attitude and demeanor in all internal and external interactions.
• Assuming responsibility for the cleanliness of the Cross Country Center and for the safety of guests and employees and participating in all safety and service meetings.
• Meeting service level objectives and department goals as set forth by the manager.
• Maintaining flexible work hours (short days, ride breaks, etc.) with the ability to respond to changes in the work environment (weather, on site events, etc.).

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED