ALN - Engagement Director

West Development•Allen, TX

About The Position

The Engagement Director leads by example in promoting and developing vibrant, purposeful resident programs that support meaningful connections with residents, families, and the greater community. The role helps create a positive community image and implements engagement opportunities aligned with successful aging, including vital brains, vital bodies, and vital connections. The Engagement Director develops individualized programming based on residents’ preferences, experiences, and lifelong interests, and works with team members and community partners to create opportunities for connection and purpose. The position also has leadership and operational responsibilities, including participating in the Manager on Duty program, conducting tours for prospective residents and families, collaborating with team members, supporting community events, and following company policies and safety procedures. The role may involve responding to staffing needs, assisting with resident evacuations, and performing other duties as assigned by the Executive Director.

Requirements

At least 2 years of experience working with older adults in an engagement role.
Knowledge of aging and wellness domains for older adults, with the ability to apply that knowledge to engagement programming.
Ability to facilitate dignified, purposeful, individualized programming for residents, families, and team members.
Desire to work with older adults and their families.
Ability to project a positive and professional image.
Basic knowledge of computer software and internet platforms.
Ability to perform the listed physical activities and lift up to 25 pounds, with or without reasonable accommodations.
May perform unplanned tasks involving potential exposure to blood, bodily fluids, or tissue that may contain AIDS, HIV, or Hepatitis A, B, or C viruses.

Responsibilities

Facilitate engagement programs that promote a vibrant lifestyle and model successful resident engagement.
Develop monthly engagement calendars and daily schedules that meet Vitality standards, and maintain calendar postings in the community.
Create individualized engagement based on residents’ preferences, experiences, and lifelong interests as recorded in resident life journals.
Use technology to enhance resident engagement and support team members in engaging residents.
Plan special events, parties, and larger community events, including Memory Care events, in collaboration with team members.
Participate in the Vital Connections process and meetings with new residents and their family members.
Ensure resident life journals are completed.
Invite and encourage residents to participate in engagement activities and assist with escorting them when needed.
Organize programming that other team members can facilitate when the Engagement Director is not present, including evenings and weekends.
Develop quarterly event plans with culinary, sales, and Memory Care leaders, and maintain communication to support successful events.
Organize and maintain supplies for resident engagement.
Coordinate outings, special events, and partnerships with the greater community.
Communicate observations of resident changes or concerns to appropriate team members.
Develop strong relationships with residents’ family members.
Develop a volunteer program and relationships with cultural, artistic, intergenerational, and other community groups to strengthen programming and resident connections.
Identify residents at risk of isolation and develop plans to increase their connections and sense of purpose.
Perform staff duties needed for immediate community operations in the event of staffing problems.
Respect resident dignity, confidentiality, and rights; follow company policies and procedures.
Complete or assist with special projects as requested by community or senior management, and perform other duties as assigned by the Executive Director.
Participate in the Manager on Duty program, conduct community tours for prospective residents and families, and attend community events.
Support team-member recognition and rewards through performance reviews and promotion.
Model leadership values, communicate clearly, demonstrate problem-solving, and provide team members with information and support for engagement programs and events.
Collaborate with team members to improve resident and family experience.
Attend onboarding, annual training, in-services, and team-member meetings as requested.
Understand and implement emergency plans, including fire, hurricane, earthquake, and other disaster procedures, and assist with resident evacuation.
Follow company safety protocols.