Engagement Director

Fiserv

1d•$165,000 - $220,000

About The Position

This resource is a highly motivated and results-driven Engagement Director to join our team. In this role you will lead business relationships with a portfolio of clients from a strategic and consultative perspective. The Engagement Director will play a critical role in ensuring the successful delivery of services, driving account growth, and fostering strong client relationships within the financial services industry. This role requires exceptional communication, project management, and strategic planning skills to effectively oversee project kickoffs, identify new business opportunities within accounts, and ensure service delivery meets contractual commitments.

Requirements

Bachelor’s degree in business, project management, or a related field or the equivalent years of experience.
5+ years of experience in account management, project management, or client engagement roles.
Proven ability to manage complex projects and build strong client relationships.
Strong analytical, problem-solving, and negotiation skills.
Excellent verbal and written communication skills.
Proficiency in project management tools and CRM platforms.
10+ years of experience in specific practice area
Ability to interact with Executive Leadership (C Suite)
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Strategic thinking with a client-first approach.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Exceptional leadership and interpersonal skills.
Commitment to continuous improvement and client satisfaction.

Responsibilities

Together with Executive Leadership, create growth strategies and opportunities, within a specified practice area.
Build and nurture long-term client relationships, understanding their business needs and challenges.
Identify opportunities to expand services and solutions within assigned accounts to increase revenue.
Collaborate with sales teams to craft tailored proposals and presentations that align with client objectives.
Participate in negotiating contract renewals and upselling opportunities, ensuring alignment with client goals and organizational capabilities.
Serve as the primary point of contact and information resource to clients.
Retain customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations.
Oversee the delivery of services as outlined in contracts, ensuring high-quality execution and adherence to agreed timelines.
Act as the primary escalation point for clients, addressing and resolving issues promptly to maintain client satisfaction.
Monitor project performance and service delivery metrics, providing regular status updates to stakeholders.
Ensure compliance with all contractual obligations, including reporting and deliverables.
Lead project initiation processes, including assisting with scope definition, stakeholder alignment, and resource planning when requested.
Serve as the primary point of contact for clients during the kickoff phase, ensuring clear communication and expectation setting.
Develop engagement plans, timelines, and milestones to guide successful project execution.
Facilitate regular engagement team meetings to ensure alignment on milestones, challenges, and progress.
Provide resource guidance, around the engagement, as needed.
Coordinate cross-functional teams, including sales, operations, and technical staff, to deliver seamless client experiences.
Communicate to Resource Management and Human Resources any professional or personal growth opportunities identified within each engagement.
At the request of Resource Management and/or Human Resources, act as a mentor to guide team members in professional growth.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave