Engagement Delivery Leader - Public Sector

Salesforce•Boston, MA

4d•$143,400 - $285,300

About The Position

Salesforce Professional Services seeks an Engagement Delivery Leader to guide complex, enterprise and strategic customer programs and drive successful outcomes from Salesforce implementations. The role leads collaborative teams of technical and non-technical consultants, serves as a domain expert, and manages customer relationships, delivery methodology, scoping, contract review, knowledge transfer, and program financials. The position works with executive-level customers to define business goals and actions, and recommends people, process, and technology changes that support effective use of the Salesforce platform. The Engagement Delivery Leader is the overall program-team leader and primary customer interface. The role oversees plans, schedules, budgets, resources, risks, issues, governance, and deliverables, and may lead multiple projects within a program or account. It also supports requirements gathering, implementation planning, organizational change, user acceptance testing, program health reporting, and value realization reporting. Location preference is Southern California or the Northeast United States. Regional and occasional international travel may be required based on customer needs. Qualification is contingent on acceptable background investigation results and obtaining and maintaining any specific U.S. Government security clearance required for the role; U.S. citizenship is required.

Requirements

At least 10 years of project and program management experience delivering for external clients in a consulting environment.
Ability to balance business and technical requirements, develop project plans, and collaborate to obtain estimates and other planning inputs.
Demonstrated project management skills, including direct responsibility for project teams of up to 75 or more people, budgets, and schedules.
Demonstrated ability to conduct difficult conversations.
History of delivering high-quality results on schedule and within budget, including managing a budget of at least $15 million.
Outstanding interpersonal skills and strong verbal and written communication skills.
Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
Availability for regional and occasional international travel depending on customer needs.
Experience managing large-scale transformation engagements with U.S. Federal clients.
Ability to build senior-level customer credibility quickly and establish a partnership relationship.
Ability to lead large or enterprise-wide engagements, facilitate meetings, create action plans, mentor junior team members, and manage client escalations.
Ability to lead client workshops and tailor messaging to the audience and subject matter.
U.S. citizenship (U.S. born or naturalized) is required.
Must obtain and maintain any specific level of U.S. Government security clearance required for the role; qualification is contingent upon acceptable background investigation results.

Nice To Haves

At least 7 years managing Salesforce engagements (strongly preferred).
At least 5 years supporting the Public Sector vertical in Professional Services (preferred).
Salesforce.com certifications, such as Admin, Service, or Experience (strongly preferred).
Salesforce Agentblazer Innovator (preferred).
Location preference: Southern California or the Northeast United States.

Responsibilities

Lead the program team, establish communication channels, and provide clarity, motivation, and direction throughout the engagement.
Serve as the primary customer interface and manage program activities in accordance with Salesforce methodology, project gates, and governance.
Build and lead project plans; monitor progress and timelines; adjust schedules and plans; and ensure on-time, on-budget delivery while resolving issues.
Oversee project resource utilization in alignment with allocations and budgets, including timely project timesheet entry and approvals.
Lead multiple projects supporting a program or account and manage complex cross-functional teamwork at the program level.
Facilitate requirements gathering and help create project deliverables and Salesforce documentation as needed.
Extend the Salesforce footprint by acting as an extension of the account team.
Participate in end-to-end implementation planning, including project management, risk and issue management, communications, and business organizational change.
Facilitate User Acceptance Testing with business end users, including coordination and sign-off.
Lead, motivate, and hold project and internal or external team members accountable in a matrixed organization, fostering collaboration and continuous improvement.
Communicate program information by aggregating project details into clear updates for leadership, including executive sponsors.
Define and track key performance indicators to measure program success and health.
Support creation of business cases and value-realization reporting using data-driven metrics to objectively measure outcomes.
Facilitate meetings, create action plans, mentor junior team members, manage client escalations, and lead client workshops with messaging tailored to the audience.