Delivery Solutions Architect - Public Sector (Federal)
About The Position
The Delivery Solutions Architect (DSA) supports customer adoption and growth of the Databricks Data Intelligence Platform, partnering with sales and field engineering teams and providing technical accountability for complex strategic customers. This hybrid technical and commercial role leads post-sale technical strategy and execution across customer use cases, helps drive customer growth, and ensures customers maximize platform value and return on investment. The DSA builds executive relationships, coordinates Databricks teams and resources, and serves as the post-sale technical lead across Databricks products. The position reports to a DSA Manager within the Field Engineering organization. The role is remote within the United States, with travel up to 30% as needed. U.S. citizenship is required due to federal contract and client site access requirements.
Requirements
- U.S. citizenship.
- At least 7 years of experience accountable for technical project or program delivery in Data and AI, with ability to contribute to customer technical debates and design choices.
- Programming experience in Python, SQL, or Scala.
- Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role.
- Understanding of solution architecture for distributed data systems.
- Ability to attribute business value and outcomes to project deliverables.
- Technical program or project management experience, including accountability for account, stakeholder, and resource management.
- Experience resolving complex, important escalations with senior customer executives.
- Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing complex program or project delivery.
- Track record of overachievement against quota, goals, or similar objective targets.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent work experience.
- Ability to travel up to 30% when needed.
Responsibilities
- Engage with Solutions Architects to understand prioritized customers’ full use-case demand plans.
- Lead post-technical-win account strategy and execution for most Databricks use cases in strategic accounts.
- Serve as the accountable technical leader for assigned customer use cases, coordinating stakeholders and driving onboarding, enablement, success, go-live, and healthy workload consumption.
- Act as the first contact for technical questions or issues concerning production and go-live status of agreed use cases.
- Leverage Shared Services, User Education, Onboarding/Technical Services, Support, and expert technical resources; escalate work beyond the role’s scope or expertise.
- Develop and execute a point of view on accelerating key use cases into production, coordinating with Professional Services on engagement proposals.
- Navigate Databricks Product and Engineering teams for product innovations, private previews, and upgrades.
- Create an execution plan across customer-facing technical roles and teams covering use cases progressing to production, enablement and user growth, product adoption, optimization of current investments, and executive and operational governance.
- Provide internal and external KPI updates to the Technical GM on usage, customer health, investment status, risks, product adoption, and use-case progression.
Benefits
- Annual performance bonus eligibility
- Equity
- Comprehensive benefits and perks; specific offerings depend on region
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What This Job Offers
Job Type
Full-time
Career Level
Senior
