Delivery Solutions Architect - Public Sector (SLED)
About The Position
The Delivery Solutions Architect (DSA) accelerates adoption and growth of the Databricks Data Intelligence Platform among State, Local, and Education (SLED) customers. The role focuses on complex strategic customers that need technical guidance to increase use of selected Databricks workloads and maximize platform value and return on investment. This is a hybrid technical and commercial role. The DSA drives growth across assigned customers and use cases by leading customer stakeholders, building executive relationships, coordinating specialized Databricks teams, and developing plans and strategies. The DSA also serves as the post-sale technical lead across Databricks products, using technical credibility to engage effectively at all organizational levels. The position reports to a DSA Manager in the Field Engineering organization. The role is remote within the United States and requires up to 30% travel. U.S. citizenship is required due to federal contract requirements and client-site access obligations.
Requirements
- U.S. citizenship.
- At least 7 years of experience accountable for technical project or program delivery in Data and AI, with the ability to contribute to technical debate and design choices with customers.
- Programming experience in Python, SQL, or Scala.
- Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role.
- Understanding of solution architecture related to distributed data systems.
- Understanding of how to attribute business value and outcomes to project deliverables.
- Technical program or project management experience, including accountability for account, stakeholder, and resource management.
- Experience resolving complex, important escalations with senior customer executives.
- Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis, and managing delivery of complex programs or projects.
- Track record of overachievement against quota, goals, or similar objective targets.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience.
- Ability to travel up to 30% when needed.
Responsibilities
- Engage with Solutions Architects to understand the full use-case demand plan for prioritized customers.
- Lead the post-technical-win account strategy and execution plan for most Databricks use cases in strategic accounts.
- Serve as the accountable technical leader for assigned use cases and customers across selling teams and internal stakeholders, driving onboarding, enablement, success, go-live, and healthy workload consumption.
- Act as the first contact for technical questions or issues concerning production and go-live status of agreed-upon use cases.
- Coordinate Shared Services, User Education, Onboarding/Technical Services, Support, and expert technical resources; define tasks that are outside the DSA’s scope or expertise and escalate as needed.
- Create, own, and execute a point of view on accelerating key use cases into production, coordinating with Professional Services on engagement proposals.
- Navigate Databricks Product and Engineering teams for product innovations, private previews, and upgrades.
- Develop an execution plan covering customer-facing technical roles and teams, including use cases progressing from win to production, enablement and user growth, product adoption, optimization of current investments, and executive and operational governance.
- Provide internal and external KPI updates to the Technical GM on usage and customer health, investment status, risks, product adoption, and use-case progression.
- Build customer relationships and coordinate stakeholders and Databricks teams to drive growth in assigned customers and use cases.
Benefits
- The total compensation package may include eligibility for an annual performance bonus and equity.
- Comprehensive benefits and perks are offered; specific details depend on the employee’s region.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
