ENGAGEMENT CENTER TRIAGE RN, FCP - PATIENT ENGAGEMENT CENTER
About The Position
The Nurse Triage Registered Nurse assesses, plans, implements, and evaluates care for an identified group of patients within the Froedtert and MCW Patient Engagement Center. The role may include telephone-based triage, patient and family education, test-result management, coordinating patient care needs, medication refills, and other clinical tasks as assigned. Customer-focused, friendly communication helps provide an exceptional patient experience and support patient preference and loyalty to Froedtert & The Medical College of Wisconsin. Competencies may include nurse triage training and other duties as assigned. The job description is adapted from nursing and professional telehealth and ambulatory care standards.
Requirements
- Two years of clinical experience; one year of RN experience or nursing student clinical rotation experience may be considered.
- Professional nursing knowledge and practice normally acquired through completion of education at an accredited School of Nursing to qualify for Registered Nurse licensure.
- Current Wisconsin Registered Nurse license or a multistate nursing license from a participating Nurse Licensure Compact state.
- American Heart Association Basic Life Support for the Healthcare Provider certification, or an AHA-approved equivalent, required within 90 days of hire.
- Expert oral and written communication skills.
- Ability to multitask.
- Strong proactive organizational skills.
- Excellent customer service skills.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Knowledge of medical terminology and Epic.
Nice To Haves
- Three to five years of clinical nursing experience in an applicable specialty.
- Bachelor's Degree in Nursing.
- Proficiency with Epic Nurse Triage Software and call center technology.
Responsibilities
- Assess, plan, implement, and evaluate care for an identified group of patients.
- Perform telephone-based patient triage.
- Provide education to patients and families.
- Manage test results.
- Coordinate patient care needs.
- Handle medication refills and other clinical tasks as assigned.
- Provide customer-focused and friendly communication to support an exceptional patient experience.
- Mentor coworkers on job tasks and workflows.
Benefits
- Paid time off.
- Career pathways and career tuition assistance.
- Continuing education unit opportunities.
- Academic partnership with the Medical College of Wisconsin.
- Referral bonuses.
- 403(b) retirement plan.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability coverage.
- Free workplace clinics.
- Employee assistance programs.
- Adoption assistance.
- Healthy Contributions.
- Care@Work.
- Moving assistance.
- Discounts on gym memberships, travel, and other work-life benefits.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
