Enforcement Coordinator (Temporary 6 Months)

Rocky View County•Rocky View County, AB

1d•Hybrid

About The Position

Rocky View County values its employees and provides a welcoming and stable work environment where positive energy, creativity, and a service mindset are encouraged. We seek individuals who enjoy making a difference and contributing meaningfully to a vibrant community. Our valued and diverse team of 500+ employees are provided with the same concern, respect, and caring attitude as the 45,000 people who call Rocky View County home. At Rocky View County, we value employee work/life balance. Temporary staff are provided with opportunities to grow professionally while being supported with paid training, a competitive salary, benefits and paid days off in their first year, plus general holidays, and a hybrid work environment for eligible positions. Reporting to the Manager Enforcement Services, the Enforcement Coordinator provides general support to the department. Key responsibilities include entry of violation tickets, processing court documents, maintaining officer court appearance scheduling, call taking and dispatching of complaints, maintaining the dog licence list, processing A/R and A/P invoices for the department, completing FOIP requests, conducting research projects, preparing correspondence for Officers and formatting reports, filing, and scanning. This individual will also be responsible for organizing and minute taking at departmental meetings.

Requirements

Completion of the General Business Certificate (or equivalent) along with a minimum of three (3) years recent administrative experience.
A strong customer service orientation is expected and this should be reflected by respectful, timely, professional, and accurate responses to questions, requests, phone calls, and emails from internal employees and the public.
Creating honest, trusting and successful working relationships with others (inside and outside the organization) by consistently demonstrating exemplary customer service.
Contribute to a cooperative team-oriented environment and a demonstrated positive attitude and ability to foster a positive work environment.
Demonstrate professionalism, tact, and approachability that projects a credible and positive image, and be perceived as consistent, neutral, and objective in business activities.
Above average written and oral communication skills including the ability to appropriately gauge the needs of the situation and adapt the communication style accordingly. Strong organizational and time management skills along with the ability to prioritize work effectively are required. Works effectively under the pressure of time limitations and constraints.
Must be able to take initiative and work independently, with little direction to meet deadlines. Understand and follow complex written or oral instructions of a general nature and to complete the assigned tasks.
Make decisions relevant to the position for the assigned department, and in accordance with the broad guidelines provided by the Manager, and be able to support and justify these decisions as required.
Maintain confidentiality regarding matters which affect the assigned department and the County as a whole, as the information contained in memos, letters, forms, reports, policies, procedures, agendas, draft publications, and conversations is sensitive in both nature and timing.
As there is an emphasis on composition of minutes, letters, and reports, the incumbent should have above average skills in written composition, grammar, editing, proof-reading, spelling and clarity.
Manage agreements, finance, purchasing, supplier, reporting, and other physical and digital department documentation in an effective and efficient manner.
Demonstrate strong verbal communication and interpersonal skills.
Maintain a current working knowledge of municipal government operations, the responsibilities of the Executive Directors and Managers, and departmental rules, regulations, procedures, and functions.
Lead by example by providing superior customer service as well as following and promoting industry and County best practices, and County values and objectives. Demonstrate and maintain a thorough knowledge of related terminology, as well as modern office practices, procedures, and operation of office equipment including industry software.
Ability to develop new and innovative ideas.
Use sound judgment to make decisions relevant to the position, and in accordance with the broad guidelines provided.
Demonstrate considerable knowledge of customary and formal meeting procedures and the purposes and uses of meeting reports.
Record minutes and type complex and technical material at an efficient and accurate level.

Nice To Haves

Experience in a municipal or local government environment or related local government training is an asset.
Experience and/or training in updating websites using HTML is a strong asset.
Previous working knowledge of databases is preferred.
Proficiency in MS Office suite and 365 applications to support complex projects.

Responsibilities

Enter violation tickets and mail tickets and transfer logs to various courts. File tickets in court dockets.
Conduct JOIN checks and track dispositions of tickets.
Analyze JOIN reports and create officer trial folders with required evidentiary documents.
Liaise with area Crown Prosecutor’s office to supply disclosure on trial matters.
Maintains officer trial scheduling report.
Liaise with RCMP detachments on entry of Warrants and Warrant Recalls.
Act as first point of contact for the department, both in person and on the phone. Dispatch complaints to officers in a timely manner.
Demonstrate professionalism, discretion, tact, and approachability that projects a credible and positive image of Community Services, and be perceived as consistent, neutral, and objective in dealing with complaints which are of a sensitive nature.
Maintain proficient knowledge of County bylaws and Provincial Legislation as applicable to the department.
Participate in bylaw updates.
Prepare and format correspondence and draft reports (Council, Enforcement Appeal Committee, SDAB, etc.) as well as composing of routine and non-routine letters including stop orders.
Issue dog licenses and maintain the dog licensing database.
Conducts records searches for Freedom of Information and Protection of Privacy requests while adhering to County Policy, Enforcement Policy and the FOIP Act.
Process A/R and A/P invoices for the department.
Create, maintain, and update the Manager’s electronic and paper filing systems.
Undertake minor research projects and provides other support that would enhance the communications for the department.
Work in accordance with the requirements established by the RVC Health and Safety Program and the Alberta OHS Act, Regulation and Code.
Take reasonable care to protect their health and safety and other persons at or in the vicinity of the worksite while they are working.
Perform other duties and special projects as assigned.