Front Office Coordinator - Temporary (Approx. 6 Months)

Kids Unlimited • Oak Park, IL

2d • Onsite

About The Position

Kids Unlimited Therapy Services is seeking a Full-Time Front Office Coordinator for a temporary position, expected to last approximately 6 months, to support their pediatric therapy practice in Oak Park, Illinois, during a leave of absence. The role is crucial in creating a warm, organized, and family-centered experience from the initial interaction. Kids Unlimited provides high-quality pediatric occupational, physical, and speech therapy in a nurturing, fun-filled, child-centered environment, working with children, families, and schools to help children build confidence, develop skills, and reach their full potential. The ideal candidate thrives in a busy environment, loves helping families, and takes pride in smooth operations. This position offers the opportunity to be part of a caring pediatric therapy team, work in a collaborative clinic environment, and play an important role in making families feel informed, welcomed, and cared for. The front office is considered a family's first impression of the care, compassion, and professionalism of the team, making this role essential for ensuring families feel comfortable, informed, and supported while maintaining efficient clinic operations.

Requirements

• Detail-oriented, organized and confident managing a busy front desk
• Experience with EMRs and clinic operations
• Thrives in a structured environment and isn’t afraid to enforce policies tactfully
• Natural problem solver and multitasker with a service-first mindset
• High school diploma or GED required
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Detail-oriented with strong problem-solving skills
• Comfortable working in a fast-paced environment
• EMR or scheduling software experience

Nice To Haves

• 1+ year of front desk, medical office, or customer service experience
• Prior experience in a physical therapy or medical setting

Responsibilities

• Welcome patients with warmth and professionalism - whether in person or by phone
• Own the check-in/check-out process including collecting co-pays
• Manage scheduling, cancellations, and appointment flow
• Handle patient registration and maintain accurate records
• Communicate clearly with patients, providers, and referral sources
• Help keep front office operations organized, efficient, and family-friendly
• Track insurance claims, denials, and follow-ups
• Support overall front office operations and clinic efficiency

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED